Customer Ratings & Reviews

i utilized this never, but it was absolutely worth it, i think.

I think this cost too much for the amount of services offered.

Havnt had the need for it so can’t really judge them

Haven't had to utilize it yet but I have a 4 year old at home so I can't take any chances.

isnt worth it if you have issues just buy the tv again

Can’t rate it yet...didn’t use the service..............

I usually dont purchase this but since it is a large purchase, I wanted the peace of mind.

I bought this item on July 8,2023 and scheduled for delivery on July 24 that was change by BB to the 28. When I received the range it was damaged. I spoke with Maria from costumer service and rescheduled a new range for August 8, once again BB change delivery date for the 14 and then again for the 26. Second deliver second range damage. Now 50 days sconce y bought my range and paid for it I don’t have a range or a posible day of delivery. Costumer Service where are you???? The rating is for CS…

Easy to set up. Nice, big clear screen. Fairly easy to use for first time smart tv buyer.

The service was informational only, obtained while in store.

The sales associate was misleading when it came to purchasing Geek Squad Protection. I specifically asked if this covered mishaps, such as falling and screen breaking etc. I was told yes and that is the main reason I purchased the protection plan. I had a mishap. The screen shattered. I contacted the service dept. I spoke with a really nice gal who set up my appointment. I asked her if the screen was covered and she said yes as well. I got to my appointment and the associate at the store refused to take the tv for service stating my protection plan does not cover a broken screen. So, there's $300 down the drain.

It’s took a month before the TV was replace. It took one week to come check it out

I haven't needed to use you guys yet but I'm sure you the best

Haven't had to use it yet. But I know when it is needed I will get great support!

I always get the squad service. It’s quality tech.

I bought insurance , and I had thought I covered all the bases most importantly “accidental damages physical”. Well no sooner do I buy my tv than I have an “accident” where the screen cracks. I go to the best buy where I bought the tv and am very disappointed to hear that there was nothing that could be done the insurance does NOT cover physical damage. I think the sales associates should have told me that when I bought the insurance or they could tell people buying TVs that there isn’t an insurance that covers damaged screens.

It’s a warranty.....................................

I haven't used the protection plan yet. My fingers are crossed hoping I don't need to use it.

Every time I have ever had an issue, they have handled it.

Haven't had to use it and I hope i don't, got it just in case