Customer Ratings & Reviews

Truly an all around great experience. Very professional and on time!

have to wait and see what happens. My hope is that I do not need this service

Must have on any tv! Over the years I’ve made it a must to include geek quad on all my tv purchases. They are prompt, capable and stand by their products.

I was a little reluctant at 1st to spend $450 for a 5 year warranty for my Samsung - 85" Class Q70A Series QLED 4K UHD Smart Tizen TV. After reading the customer reviews from the customers that didn’t purchase it really regretted not purchasing the warranty. I feel much more comfortable now that I purchased the warranty for my tv.

No one can beat best buys services. Think, if they can't repair an item fairly quick they hook you up with new unit. Yeaaaa.

After wandering the Internet for a few weeks looking for the best option for a TV, I came across this unit. I was concerned after calling Samsung and them telling me that it did not support Plex. I went into the local store and was looking at another system and while talking with the guy about the TV I came in for he brought my attention back to this one. I explained that I called Samsung about the Plex issue, but he was certain that it supported Plex. So we got the one on the internet and after a quick update it loaded up Plex... I couldnt have been happier!

great tv. looks amazing. and the sales rep was awesome and helped me out

Great peace of mind for any high value purchase. Super easy to use through the website or app.

I hav conected my device for myself it s almost one year since i got it, it's great,,......

I highly recommend getting Geek Squad protection with any computer purchase, and the two year is better than just the single year, they're great to work with, and you don't have to seek out a computer specialist, and hope they know what they're doing.

Have not had to use yet, but Best Buy sells warranty based on sale price, not original price , so it is an INCREDIBLE value. If you buy your item on sale, open box, or Clearance, don't hesitate to make the investment in the warranty. My TV was on sale for $399 from $749 and warranty was probably of what it would have been if not onsale.

Geek squad is the best. Always very helpful and friendly and eager to get the job done. Sometimes there is a bit of wait time but that is telling me they are busy because they know what they are doing and fix problems.

Never known what can happen but with Geek Squad Service I know I'm covered.

One of the best things I love about Best buy is their protection plan. They are great

Not sure when I used this but they always do a good job

My girlfriend and I purchased the Vizio 50" M50-D1 Smartcast without knowing exactly what to expect because that model was in between the ones on display at the time. Let me tell you though, that i was blown away by this TV! We hadn't even realized until unboxing it that it came with it's own tablet/controller, which is a cool bonus feature. This 4K TV far exceeded all of my expectations, looking as crisp and vibrant as some of the much more expensive competitors on the market. For the price, you absolutely can't go wrong!!

The extra warranty is well worth it my tv suddenly died and with the warrant they gave me a new tv!

Added the Insurance for $99 , Hopefully I Never Have to Use It !

We have always purchased our electronics from Best Buys, because of the Geek Squad excellent protection plans. They back everything they sell. We have been 100% pleased with their excellent service for many years. Would recommend them to anyone.

This insurance is extremely important. After replacing another TV brand twice, I was able to replace my TV at no cost with a more reliable brand and of course, purchased insurance again as a precaution.