Customer Ratings & Reviews

It’s protecting your investment. Self explanatory and worth it

55” TV I purchased was 13 months old when the picture went out but there was sound, called Geek Squad and diagnosed over phone, parts shipped to my apartment and service man was here within a week. TV couldn’t be fixed and a replacement TV was ordered, all this during the Covid-19 virus. No replacement available so received a gift card for a new replacement ... Because of COVID-19 it took just over 5 weeks to get the replacement but understandable

Customer was amazing. My tv would no longer power on. The geek squad agent quickly and thoroughly looked for replacement. Parts we're no longer available. He was offer a full refund for the TV or replace it for something of a similar value. This was all a matter of 5 days. Very happy with the service.

A week prior to getting the protection i was offered it at the time of purchase and i got an extremely cheap open box 4k sony tv and the price of it brand new was $2500, the open box item i was buying was $700 and at the time our purchase they wanted to charge me the protection of a $2500 tv which came out to $550 for 5 years protection, so i went in a week later and a young man helped me get it figured out and I got the protection for the price that I had actually paid for and I was very very satisfied!!!!

Excellent! If I need assistance they will be available. I haven’t needed them yet but in past purchases I needed them.

Love this great to know that you are protected without the extra cost

Hopefully won't have to use it, but I'm happy I covered the purchase.

There pretty easy to get in contact with and they don’t make it difficult with their appointments like some other companies

I will always purchase the Best Buy warranties for appliances or large electronics. Worth every penny. I’ve used the warranties before and it’s been a smooth process. Couldn’t fix item so they gave me store credit for the original amount of the tv

The insurance agents were beyond expectations, and the all services for claim was easy, fast amd gentle

Excellent service and very sastified with this work

Excellent service! I would recommend. Very helpful!

Awesome everything is fine and covered with geek squad

worth the extra piece of mind! i add protection to all my devices ive used it and it helps protect your purchase

Great Service!!! Definitely worth getting, team was very helpful

I purchased this protection, but judging from my previous purchases at Best Buy, I probably won't have a need to use it. All of my previous purchases from Best Buy, even from decades ago, no problems were encountered. Thank you.

Love the service and the customer service over the phone.

[Employee of bestbuy] Love it won’t have to pay double again if anything happens

It's a good TV I like the picture but I had to get two to get one that wasn't broken I like the features of Amazon just wish the TV was built better.

Love Best Buy’s extended warranty program. Always worth the purchase