Customer Ratings & Reviews

Great value very happy with Thais Ítem. I will recommend this Item.

you cant go wrong. refunds are always accepted. thats the way i see things. Reviews wouldnt matter, simply preference.

Good product is very easy and I love it I recommend to my friends

Didn’t need them to mount my TV I was able to do that myself easy to do.

All TVs were wall mounted by Best Buy and are great!

Great customer service. Takes good care of any computer problems.

Good piece of mind and easy to set up. Took the 5 year plan, good coverage.

It is always good to get the protection. Easy to use when something is broken

Havent used it yet I hope they dont give me the run around when I need to use it

Haven't used yet but insurance is always a good thing to have just in case. It was also reasonable. Insuring my Hisense TV.

For a very large screen TV it just seemed to make sense bc it would be a hassle and expensive to replace if needed.

Bought this protection plan for my 55” TV for extra added protection.

Good peace of mind with knowing our product(s) are protected.

I always recommend getting the best buy warranty best in the business

This is great. I would recommend again and again. Ok

This is great. I would recommend again and again. Ok

This is great. I would recommend again and again. Ok

i bought my 70inch Samsung TV from best buy over a year ago with 5yrs geek squad protection. The TV has an audio problem and after speaking with geek squad associate and unsuccessful trouble shooting, i was told a tech will be sent to my house. i was given an appointment date of over a week. i explained that i have 5 kids at home and the waiting period was too long. The associate told me that was the earliest time he could get. i told him, if i have to wait that long, he should make sure everything would be set and the TV will be fixed on the appointment. If it cannot be fixed that date, the who have to replace the TV as my kids will not be able to wait again. On the appointment day, the tech guy came and told me that the wrong part was ordered. I needed a speaker and a panel was ordered. He would need to order the speakers and i would have to wait for another 8days to get the TV fixed. This is after i had already waited for 9 days. I told the tech i could not wait and i would prefer a replacement. i was told to call the customer service and i did that. The guy i spoke with told me, he would need to get approval from the tech guy to put in a replacement order. He placed me on hold and to call the tech guy. After a while, the call was muted that i was disconnected. the guy did not call me back, even though he had asked for my number at the start of the call. I call again and another person picked the call. She gave the number of their exchange dept and i called the number. The guy that answered the phone was very stereotyped and cold. after explaining to him that i have 5 young kids who are so anxious about the TV and i cannot keep waiting for the repair. His answer was you have to wait. I asked to speak to his supervisor and his answer was, i am the one in charge of compliants but when asked for his name and insisted to whoever he reports to and he was being recorded from my end, then he said, take this case number down and my manager will call you later today. He still did not give me his name, he simply said his name will be indicated in the case number record. The manager was not any better. Her line was your plan is to repair and we are sorry but you have to keep waiting. I told her that her staff ordered the wrong parts, and i have the one to bear the pain of their own inefficiency. Her defense was sometimes the panel is the bad one not the speakers. When i said why was it that the 2 parts were not ordered to safe time and the one that was not needed be returned by the technician, since i had already complained of the long wait from the begining? She had no clear response, other than you have to keep waiting. These guys are all just terrible. They seems not to care about what their customer is going through. They are just interested in taking your money and if it take forever for them to fix the TV, you keep waiting. I regret buying the geek squad protection plan. I should have bought the plan from another company or paid for extended manufacturer warranty. These guys have no empathy and are not reliable. Now i have to start planning to get another TV, because i cannot wait for another 1 week that solution is not guaranteed.

Love the Service, Professionalism, and Commitment to quality and care!

Well worth the money. They assisted me on three different occasions and ultimately replaced my TV.