Customer Ratings & Reviews

Consider the cost of the tv i bought and they guarantee it for 5 years. I see tvs all over on cl selling w bad pixels or a line. If this hapoens in 4 years from nowwell i call best buy and tgey bring me a samsung series 9 tv that has 3d to my house and haul off the bad one who wouldnt want their tech replaced with the new updated version?

Out of all warranties I’ve ever purchased Geek Squad is the only ones I truly trust.

This service is a must when you buy a BIG tv. They will pick it up and bring you a new one Mine is 100” and heavy

It is worth the extra price for the extra warrantee. Highly recommended.

Exceptional service provided by the Geek Squad. Best Buy is my go to for all electronics. They provide great customer service, products and prices.

It’s always to add their warranty cause they always take care of the item without question!

I haven't gotten to use the extended warranty...so not sure yet. But... I had a 65" going bad. The manager said they would cover it, but the screen was cracked in a corner. I was ok with the crack, it didn't affect the TV and was there for over a year. The TV started going dark and 'glitching' non stop. I do not believe it was related to the crack at all, but the they would not touch it with any type of damage. So...I really didn't get to see how the warranty works, other than it doesn't cover damage. duh... Apparently there is no damage coverage available on larger TV's at all. Bummer...

Highly recommend taking policy out on flatscreen purchases that are several hundred dollars or more...may not need to use the contract but gives you piece of mind. If sets break repair costs are inevitably high so contract is with it. Had to use mine a month before the 5 year expired and it was honored. Set fixed and good as new. Worth the money.

Excellent home delivery and professional service thank you geek squad awesome service

Got our tv replaced for free 4 years after we bought it. The backlights went out. Setup an appointment. Technician came out and made the replacement super simple.

I have it use them but I hope they have a great customer service.

. I will also be purchasing the protection for gifts for my parents so they can also have the same piece of mind. I purchased this back up plan in connection with one of the TVs that I use for gaming and watching streaming movies It is great to know that I can have the peace of mind that my item will get fixed if there is a problem.

I have had overall luck with the service for the past items I've purchased in the past. Most times they provided a box to ship back the defective product and they send a replacement quickly. The only time I needed to go to the local store was to move data from an old PC to a new PC. The staff was pleasant overall, however needed to get the supervisor involved to cover the data transfer per the agreement of the plan since the team member was new and unfamiliar with the plan.

I was standing over at the oled TV's and the guy who worked there asked me if I was thinking about buying one and I said yes! So he ask me to look at something he had on sale and it was a B7 55" lg oled tv! He showed me the price and my jaw dropped when I saw the price "699" and I said yes I will take it And I purchased this warranty and I am very happy with my purchase because this tv is great!

Best buy protection is worth it especially if accidental damage from handling is part of the plan. I had that plan on my Microsoft surface pro 3 and had the unfortunent event of damaging the screen beyond repair, I had renewed the plan twice and I was so happy I did because I was able to get my surface replaced and now I have the pro 6. I will continue to get protection from now on!

I had a small issue with a tv I had purchased, I was in my last year of the geek squad warranty and I was able to get a whole new tv! Service was great and I recommend the extra protection.

This very much helps a lot when you have big purchases. You need to protect your products at all times and geek. Squad protection is very helpful.

The agents came out to my home to see if there was a problem with my television. As well they came out to my home to help me find a replacement tv and delivered my new tv.

Never have bought anything without insurance. You may not think it’s worth it now but accidents do happen from point a to b or the cat or dog we’re playing a bit to hard. Don’t walk out without your insure item.

Recomiendo, vino en perfectas condiciones la verdad