Customer Ratings & Reviews

It's working great and was very easy to set up. Opened box and plugged it in and away it went. I'm 66 years old and that is a big plus for me.

The Tv works perfect, I have not used the insurance yet, but the price is reasonable

After our tv went out on us on Christmas Eve, we decided this is important to have. 5 years should be enough for most of the TVs today.

Why not have backup? I've never had to use the service but I'm glad I purchased it.

Bought it because it's the only insurance that covers Pixel burn on OLED screens.

You always need protection on any electronic device especially geek squad these guys know their stuff

Geek Squad is the best part of being a Best Buy customer

Geek Squad is the best part of being a Best Buy customer

Geek Squad is the best part of being a Best Buy customer

Replacement rules are a joke! My Samsung 50” QLED TV started showing black lines at the bottom so naturally I called geek squad to troubleshoot. The Geek Squad guy (who was very nice) determined I was not at fault and that it was a quality control issue so the tv needed to get replaced. He got in touch with the “GEEK SQUAD EXHANGE SUPPORT TEAM” and facilitated the exchange process. When I followed up with the Geek Squad Exchange Support Team, I was initially assured by the representative that I would be refunded the amount that my tv was worth or at least an amount that was very close to the original price that I paid. THAT WASNT THE CASE! I was shortchanged over $120 short of the original price of my tv. I WAS LIVID because that is so illogical to me! I asked if my particular tv that would be getting replaced (50” samsung QLED) had depreciated since I purchased it last year. The representative said that the shortchanged refunded price was not due to depreciation. The reason was they use a moronic and flawed computer program that determines the comparable price to be refunded. Once my tv’s info was entered into this computer program, it turns out that my particular tv “doesnt exist anymore” so the next random tv with so called “matching specs” had to be chosen. Well this sucks because the tv chosen was $200 cheaper than my tv and didnt even have the same specs! That is not comparable or close to the original price like the rep assured me. So Im out over $120. AND CHECK THIS OUT! A newer version of my QLED tv WITH THE EXACT SAME SPECS is currently for sale now on Best Buy’s website. And guess what? It is exactly the same price I paid for my “nonexistent” model! THAT IS WHACK BEYOND COMPREHENSION! This is the last time I buy a tv from Best Buy because their contractual terms for replacements need to be completely REVISED! If your tv breaks & you choose this service plan, you better pray your particular tv still exists if it breaks. If not, you face being CHEATED OUT OF YOUR MONEY!

Good I like a lot it help very much keeps my stuff godd

Great product great quality fast and easy puck up procesing

I have not had to use it and hopefully I don't have to for my 60" LG SMART TV. It's great to have coverage for an extended period. I've used the plan before on other items and have had each one fix/replaced.

Love best buy warranties i buy all my electronics here for the great exceptional warranty coverage

If you are spend a lot of money on a device its best to get protection to cover your investment

A little disappointed in Samsung not Best Buy for taking 6 months to get my tv exchanged out for another tv. The Geek Squad tried their best to fix it.

It's never even a question whether or not I purchase Geek SQuad. It's always yes.

I purchased this due to past experience on certain products and not having a warranty after a year or so end up paying $$out of pocket

Always worht the Value . I hope this never goes away . One of the only reasons I shop at Best BUY .

I've purchased several items from Best Buy and purchased insurance for them, but I've haven't had the need of contacting Support for any issue.