Customer Ratings & Reviews

I couldn’t get customer support for a ThinQ App from LG. Good thing that I bought Geek Squad support. They were able to help replace the TV in home. The only negative was it took ONE MONTH for them to get to my home. I’m still waiting. Slooooow.

The agents set up my television and they set up a sound bar that I had had before and they connected remotes for not only the TV I bought but for an older TV as well as checked my Orbi mesh system Wi-Fi to make sure it was working correctly with the extenders they went out of their way to help me and they followed the Covid safety protocols they were very knowledgeable and assisted me when I needed a cable and I did not have one they were very very nice as well and extremely helpful. And I worked in customer service for most of my life so I feel that I’m qualified to read these people and I feel that they were absolutely the best part of your geek squad

I always used to geek squad to help us out and connect everything for us they always do an amazing job thank you geek squad

Getting a hold of someone to help is a chore. Within a month of buying our new TV set it started acting up. When you call for assistance you’re calling out if the country. I don’t care about that , it’s just that when you can’t understand the person you’re taking to and your request to be transferred to The USA and get ignored, that’s frustrating . I believe the person on the other end is trying to help but then refusing my request is disrespectful . I went to the Best Buy near me and they would not take a service request, they said I had to call it in.

I always have a great experience with the people at geek squad

Works very well no problems whatsoever and gets immediate attention

A excellent way to secure my led tv and most of all the price.

I always get the total protection. I guess it was called geek squad before but now it’s total and it

This has saved me a lot of money over the years. I have had this for several years.

The Geek Squad Protection Plan is great! I had a different 65" tv thar had a problem with the screen. After just under a year, the screen went completely grey. I had the Geek Squad come and check the tv out. First they changed the PC board but that did not help. Next I got to exchange it for a new 65" tv. The process was fairly easy. The person that I spoke with on the phone to help me with the exchange was so nice and very helpful. She let me know my choices of tv's and put through my order. The new tv arrived in just a few days. I purchased a new 5 year plan also.

As we haven’t had any problems with our newly installed 55” Sony T.V. yet, I’m not able to honestly review the 5-Year Standard Geek Squad Protection plan. However, if the protection plan provides service that’s equal to our installation service, we’re not worried about our ever having to use it!

I hope to not need it for my TV but they have been very helpful in the past.

I recommend being part of this squad, it offers you the best guarantee and helps your purchases.

Fast help and great customer service. Helped me to get a replacement fast and easy.

Geek squad service is the best. I've used them on a couple of occasions. The staff is very knowledgeable and helpful. Great service.!!!

I love the peace of mind that this gives me, I have two kids under the age of three and I know far too well that accidents can cause some damage, but this offers me peace of mind!

Hope i never have to use it . HOWEVER After buying a open box Samsung 65 9000 series . I wish I had bought ot

Always amazing to have geek squad there & have my back when something needs a repair

Overall a great deal for 2 yrs protection, especially with young children in the household!!

Haven't had to use it yet. Reviewing for the chance to win a gift card