Customer Ratings & Reviews

Support has been good so far. I hope the protection plan is worth th purchase if needed.

I usually get a warranty with every electronic I purchase. I had issues with a television that I had purchased. I called Bestbuy and was told that I had Geeksquad and my warranty was through them. It took a few visits, but they ended up replacing basically the whole tv just about. Less than a year later, it did the same thing and Bestbuy refunded about 90% of the amount I paid for tv to put towards another tv, so I went bigger. I am glad I purchased warranty or I would have just had to purchase new tv.

Hoping getting this this time it will truly work if something happens

Great prompt and always ready to help s needed better to have it and not need than need i and not have it.

They are always there available, helpful and informative on issues that arise. I am lucky that I haven't had to use them too often but they are good at what they do.

I hope I never need this! I expect that service will be excellent if ever needed.

I purchased my 5 year extended warranty for a Sony 43" TV. The MFGR warranty was for one year (as which they never falter in the first year) and I admit I am skeptical about purchasing additional warranties in general. The "hook" was that if they can't fix it within a reasonable period of time - or I experience the same issue after a repair, BB will replace my set with a new, comparable model. With technology progressing at the current rate and considering the way models change, I figure I'll get twice the performance in a new (replacement) set at about the two year mark - depending on the quality of the product (do your research). Even if it lasts the duration of the extended warranty period, I have the comfort of not having the worry of a set failure for what I consider a very reasonable cost. It's the "you can pay me now, or pay me later" mentality. Just insurance, that's all.

The Geek Squad team provided exceptional service when setting up my new TV. They were professional, efficient, and knowledgeable, ensuring everything was perfectly installed and configured. Their friendly demeanor and willingness to answer all my questions made the entire experience smooth and stress-free. Highly recommend Geek Squad for any tech needs!

We purchased this extended warranty because of a past experience. We purchased a Sony DLP set in 2007 from Best Buy and took the extended warranty. One week before the extension expired they had to replace the entire video engine. The parts alone were $1,500 and I don't recall the labor but it wasn't inexpensive. We were covered (I don't recall if there was a small service fee or not) and saved 6 to 8 times more than the cost of the warranty. Some say if nothing goes wrong in the first 90 days with electronics nothing will go wrong for many years. Well that's true in many cases and in other cases such as ours we have seen it's not true. You can look at this as insurance and weigh the annual cost of the warranty against the risk that nothing will go wrong. However, consider the fact that when something goes wrong with high tech electronics, especially in large sets, repairs can be rather expensive. It's a personal decision and also depends on whether you have the money or desire to pay up front. It worked for us in the past at least.

For all my tvs over 40 inches, I always invest in a warranty. So far the warranty has been a life saver. I love the fact that Geek squad will repair tv 40 inches and over in home. They will 1st troubleshoot with you. If problem still persist. They will order parts to your home. They will come and work on tv at home. If they can't fix tv, they will offer you another tv. If tv is not available, they will upgrade you to next available one.

Haven’t had to use the protection yet and hope I don’t have to.

My tv started smoking so i order another i picked my TV up the girl that brought it out was very pleasant and my aide helped her put it the Van that was very good day.

All I can say is one word. Phenomenal! Geek squad workers get the job done and are very courteous. They solved my problem in a fast, diligent, and timely manner. The questions I asked and the answers I got were very well satisfied to me. Best Buy has a customer for life. Geek squad members are a credit to their profession. Kudos and 5 stars to the Geek squad.

The protection plan is a life saver if your product breaks within two years. It saved us about $800-1000

Haven’t had to use yet but really nice knowing they are there for ya

So we got this after debating several monitor choices for our new PC, and I'm so glad I decided to grab this. It's great for gaming, okay for office work, incredible for watching shows and movies. It's only 42 inches, which is small for me for movies, but the quality is out of this world. I usually go for soundbars/speakers right away but I found the built in speakers to be manageable for now. Love it!

IF YOU BUY ANY TV YOU MUST BUY THE GEEK SQUAD PROTECTION IT COVER FOR A FULL REPLACEMENT IF THEY CAN'T FIX IT

Excellent service the few times I've made a phone call to them.

So far so good but again you have to have patients with the geek squad, they will meet your need, but they take too long.

Whenever I need help tech support Geek Squad is there to help very knowledgeable and always help me out can't go wrong I recommend getting out from Geek Squad if you can't figure things out