Customer Ratings & Reviews

I purchased a sony 4K 65" TV in december that hasn't worked right since the beginning. I have been trying to get resolution with Geek squad and am rather frustrated. Notes from prior conversations with customer support people are not in the file and they cannot reconnect me with the agent with whom I previously spoke. Given this problem at the very beginning I am less confident in the service support I would receive in the future. I am returning the TV and the warranty

They have been super helping me get everything set up

since we don't really know how to fix things it is really nice to know there is help available.

Agents are always courteous and helpful even over the phone.

We love our tv and we appreciate that Bestbuy has a protection plan that we love and can afford

Geek squad is a great service. It usually works to your advantage. “Always get the extended warranty”

Can call anytime and get the problem resolved . Good choice

I haven’t had to use my keys got protecting it therefore I cannot give it a review the one I have before with fine.

The protection is excellent. I enjoy the protecion

Very good product, Easy to use, worth money. Excellent...!!

We always buy the service contract on big purchases as it saves you time and agrivation in thelong run

Geek squad protection is awesome. It covers/protects your product for whatever time you choose.

Geek Squad is always helpful; patient with clients.

recommended if you don't want your stuff dying quick

Hopefully I never have to use this but it's a great price!

Worth the price. I don’t know what else to put I just want the Best Buy points. Thank you

I purchased a five year plan for my new TV! Geek Squad is a must.

It's so great to have this plan. As I've mentioned in the past, this is a must have!!

A must if you have children. A solid recommendation.

I would never own a product without buying a Geek Squad. I have used them many times.