Customer Ratings & Reviews

Have not used as of yet for the TV product. Nor have I used for any purchases. However if something were defective or to go bad, this is a must have for repair or replacement.

The squad delivered my new tv and removed my old tv. They adjusted all the settings and most importantly showed me how to make adjustments.

Bought this service for 3 of my expensive purchases and I’m in my peace of mind.

Tv is amazing, and very portable to use in any place

After unboxing my TV a couple weeks after delivery, I found that it would not turn back on after the initial set-up. Geek Squad was amazing, and provided me with a new unit in less than 24 hours!!

Each and every time I have called the agents are professional and know what they are doing....from guest service to tech issues and I feel valued as a customer. I wholly recommend anyone with modern electronics in their homie to have this service. It has saved me much stress and money.

I purchased a 40" Sony with extended warranty. At about month 14, std warranty ended at month 12, I suffered a lightning strike that took out my TV. I brought it in to Best Buy, they shipped it off for analysis and they gave me a full credit. I used that credit plus some cash to purchase a new Sony 65" XBR 4k TV. Awesome pic.

I have used Geek Squad in the past while not actually paying for the service. They have always helped me and with today's technology, I decided I should pay for this service to have like you would with any insurance. I think if anything goes wrong with my t.v. I bought this for, it would be a necessity to have. Great customer service and well worth it.

The sales person was Excellent, he went above and beyond for me... The world need more people like him

When I bought a new 55" TV I got this 5 year protection plan because it was offered at a good price (and included delivery and setup) and because my 2011 TV (same price range TV) went out after only 4 years..and on which I did not have a protection plan. So far I have not had to use my protection plan but better to be safe than sorry.

I just love the idea of a 5 year Geek Squad Protection plan. It covers everything including lightening. We live in Florida so that could be important. I do hope I never need to use this reasonably priced product!

I always get the 5 year insurance on my large tv purchases. These newer TV's are like computers. Never had a problem with my Sony tv but if I'm dropping 3 grand, I need some assurance it won't just randomly die and then I need to get another one.

Haven't use the service yet because my TV is brand new but the customer service is excellent

Being that I have had on TV hit by lightning and a burnt ends on an old lady it I prefer to use Geek Squad affordable cars if they cannot fix it they will replace it or you will get your money back with no problems has been my experience using them

I never needed to use there services but if i had needed to those guy's are great

The Geek squad agent was able to advise me on options for my car installed and completed the installation on a timely and professional service. My laptop was also remotely repaired in a very professional manner to my satisfaction.

Awww thank you so much you really made me the most happiest women ever

Geek squad is the way to go for all purchases made at Best Buy. Now I know your probably thinking well it's a scam and my product has a manufacturer warranty.... Well that's true but the keyword is manufacturers. They only cover thing typically associated with their parts or process. Typically only for 1 year. Like the title says NO BRAINER

Gr8t back up incase anything breaks smart to be sure to have it protected

I will not buy anything without this extended warranty because it is very convenient for me and the staff is very knowledgeable. Every time i ask a question i get a very knowledgeable response.