Customer Ratings & Reviews

Thankfully I haven’t had to use it yet, but it’s great to have the option

Haven't had to use Geek Squad yet for any broken items but have purchased open box items in the past that they have certified and the items are always exactly as described so they seem to know how to rate items and what comes with and how to use a device. Geek Squad was also instrumental with getting me a refund on an installation gone bad on my dishwasher (note - Geek Squad wasn't the installer).

I always buy protection when being open box items and computer accessories.

It’s always great to have some extra protection for life’s unexpected events, and I like having that peace of mind.

Have only hardtop call but was assisted with professional.

Always nice to have the option for help if something goes wrong! Haven’t needed it yet (fingers crossed) but best to always cover yourself just in case with these big purchases!

Nice picture and sound for the price can't be beat. Navigation can be a bit of a pain. Overall good buy!!!

I Purchase Protection on every best buy item I buy, but not just any protection........ Geek Sqaud protection! They replace with equal value of a product if your not satisfied. Im always going to recommend them because every time they have done service or replacements of my products its been shown to me that they are very concerned about my satisfaction towards their service and that is the bottom line most important thing for me as a customer. 5 stars guys!

Tv was hooked up flawlessly! The delivery was smooth and convenient.

Very professional and knowledgeable On time Highly recommend

[Employee of bestbuy] Here’s the thing with geek squad protection. They will take care of you. Fix or exchange. Easy for me every time I’ve had an issue

Perhaps the only real reason to shop at Best Buy. This plan is absolutely amazing. With how bad quality and easy to break electronics have become, I would NEVER buy an electronic without this amazing plan. It covers common manufacturer faults and accidents, what else could you wish for? Don't buy anything without this plan when shopping at Best Buy.

I have not had to use this yet (just bought the TV), but I have heard nothing but good things about this service. And at only $49.00 for 5 years I thought it was a real bargain.

Love this tv. It was bought to replace an older model. Apps work great. Make sure you have a strong Wi-Fi. The tv picture from Sony always looks great. Didn’t adjust anything out of the box. Very satisfied

So informative! I learned so much and I can always count on them to guide me through my electronic needs!! Thank you guys!!!

Had a Sony XBR 65” tv that was starting to act crazy! Geek Squad came out updated and replaced a part in the tv. It worked well for about another 9 month until the picture started to have lines through it or would restart on its own. Geek Squad replaced this unit, very happy that the customer service received.

According to what they will do, I'm psyched that if anything goes wrong with my tv, they will hook me with with fixing or replacing it. So, here's hoping I never have to use it; but, feel good knowing it's there.

I got this when I bought a new TV. I have not had to use this service yet, as the TV is working fine and hopefully I wont ever have to use this service, but it's good to have, just in case.

I got the service because you never know. Glad my 85” tv will be working properly regardless with this service

Love knowing that I have protection for years to come. Thank you Best Buy for making this so easy on me!