Customer Ratings & Reviews

Great protection for my tv for a reasonable price. Best thing is you can bring it in and they will fix it in store or give u a new tv or store credit if they’re not carrying the same model anymore

I've had great service from Geek Squad in the past with my warranties so I can't complain. This is why I decided to purchase the extended warranty from them on my TVL tv.

Geek Squad is always there to have your back! I dont have too many problems, but when i have, The Geek Squad has always been there to help, and be worth every other time I've purchased this protection!

Get the warranty my 75 went out 4.5 years in they came out checked it and within 2 weeks i had a brand new one hanging on the wall thanks bestbuy and thanks Geek Squad

Always a seamless and reliable experience! It’s nice to have knowledgeable help when things go wrong.

The guys delivered new tv..installed new tv mounting bracket, worked very clean and efficient

Purchased for our new LG TV. Hope to never use but other family have praised the service.

The agents brought it in but I didn’t have them mount it

Super helpful to have - I've heard horror stories of tvs breaking in moves

I have purchased a Geek Squad service agreement on a large television once before and when it failed and required service, a repair person as scheduled quickly. The television was also replaced quickly with me making a choice on the new television at the BestBuy store. Excellent service!!

Good service, never had problems in past replacing/fixing things.

What's there to say about Geek Squad?! It's a great service for a great price. I wouldn't be without them.

just purchased the warranty but 5 years it’s the worth of money

We purchased a new Samsung television but wanted the extra protection beyond the manufacturer's warranty. The cost was a no brainer given the amount of things it covered. With options of three and five year coverage, we ultimately went with the five year. The cost difference was minimal making the five year the better deal.

Very good protection and excellent response when I was used for a TV warranty, normally everything that I buy in Best Buy works great, and always I receive a great attention! Thank you!

Very professional and and all questions and concerns.

Always excellent service When dealing with the geek squad very professional and knowledgeable they really know what there doing I never have to worry about a thing with this protection 24/7 online care easy schedule appointments best added investment you can get for added protection on your investment I will never go without

Although it took alot of holding of the phone & waiting in line at the store, all in all, I'd recommend this protection plan. If it weren't for the 2 year plan we purchased, I'd have to fork out at least $500 for a TV comparable to the one we had that just gave out. Instead, we received a $400 gift card to use towards a new one. I paid $150 out of pocket for the difference. Not bad at all. In fact, this time around I paid for the 5 year protection plan. It could use some streamlining as far as customer service is concerned but still worth the trouble I went through.

seeing the horrible quality control of tvs this year, it’s really nice they come out and pick up tv from your house, i’ve been dealing with 20-30 samung tvs this year because of the bad DSE or banding in the screen, so it’s nice i can try getting a tvs and not have to drive 30 mins every week

Super sweet 5yrs protection for my new SmartTv. It’s so worth it. My smart tv broke after 4 yrs and it was too expensive to fix. It was like over 200$ to fix an old tv. No more issues with this protection for at least 5 yrs. Yes!! Always purchase the extra warranty