Customer Ratings & Reviews

Over all I am satisfied. I owned an older model—store bought, new—for 7yrs. before it stopped working recently. so I decided to buy the newest model. I must say I am extremely satisfied. Video, sound, and gaming graphics—all which pair nicely with my ps5–are superb. The size is perfect for the bedroom not to exaggeratingly huge or small and I had to stop using my sound bar because the sound quality of the new tv was exceedigly better—the tv being mounted. Overall extremely satisfied.

Great sound quality and easy setup. Sleek look when mounted with TV

Best of all warrenties I researched. Very comprehensive although expensive for the 5 yrs.

The idea of free replacement is great for me......

It’s nice to have peace of mind with the Geek Squad protection team.

The Geek Squad technicians are exemplary. Their knowledge is awesome and are always willing to assist.

Our faithful tv screen went out and did not come back on. I chatted and called the protection plan and since the item was not able to be repaired it was refunded. The service is worth it completely!

A must for ALL electronics. We buy with everything. In fact, bought a TV in 2019. The last I leg broke off 4.5 years later. Geek squad se t it back for repair ( which we knew couldn’t be done but went thru the process). We received a text allowing us to watch the entire process. Less than a week later, we were approved for a replacement. Since our TV was no longer offered, we received a full refund. Who does that for a TV leg? Well worth the extra $59.99, to get $290 back. Con: the refund comes on a Best Buy card so you HAVE to buy your replacement at Best Buy. We don’t mind but you might. Amazon does the same with warranties. We like the Allstate warranty best ( formerly Square Trade) because you get an actual refund but we still love Best Buy.

We purchased this option as to protect this $1000 unit. We had a great Samsung for 2 years with no Geek protection from BB. Any item that has potential of under-life potential will have this morning forward.

We had to use our 2 year plan. They did pay up to what we paid for the TV but that was a lower amount due to a recent discounted price. Therefore in order to swap out for a "like TV" we would have to pay more! Should be based upon the value of the TV when it was originally listed. If we swapped for the same amount we paid we would wind up with a inferior TV today. So we would up having to pay more to upgrade due to the defective TV in under 2 years.

The agent that came to my home told me that instead of getting a new Roku remote and trying to figure it out with my older tv and Roku 2 player, just go ahead and get a Roku tv. He was able to find a Roku tv that would fit in my entertainment center on Best Buy's online store. All I had to do was pay for it online and wait for delivery. The tv came in a couple of days and set up was easy and not complicated; now I'm able to watch my channels! Thank you!

TV was mounted and looks great. Haven't had any problems 4 years later

[Employee of bestbuy] I always use Geek Squad and always rely on it. So good.

Worked on my tv that could not be repaired. Purchase price credited to new tv service. Repurchased on new TV.

Just bought a LG TV in purchases this plan January 2025, hope I never have to use it, you can rest better that our TV is covered for the next 5 years.

the agent Stephen that helped me with my tv issues was very thurough and knowledgeable with all the questions that i had when diagnosing my tv issues.

It's reassuring to have the protection for 5 years if anything happens.

I cant say enough good things about the GEEK squad!!! You answer ALL questions! Fix all issues!! The protection plan is the best thing I have done!!!

I always get this added on. It takes care of making sure your items are safe.

I bought the 5 year protection plan for my 2018 OLED TV purchase. That TV ended up with failures covered by the Geek Squad protection, and so Geek Squad replaced my TV with a latest model year version. I had paid the early adopter tax for the 2018 TV, and the protection of Geek Squad helped by basically getting me a new TV with next to no hassle on my end, and the value of the protection meant getting another 5 year protection for this new TV. Hopefully no issues with it, but if something does happen with the TV I'm satisfied that I'll be covered if something does happen. They came and installed it quickly and set it up for me. They also took great care to mind the space, so there was no issue with having them in the house. Not sure when I'd make such a purchase, if/when I ever buy large stuff that has a reasonable chance of failure, I'm getting Geek Squad protection again.