Customer Ratings & Reviews

Good TV, problems arise when one becomes familiar with the interface. Redundant steps to access content; antiquated format.

Great price for 5 years of product protection. I would highly recommend this encase of any issues.

Nice product and relief of having Geek Squad protection plan for my future.

Great support from the Geek Squad 10/10 recommend warranties.

I always get Geek Squad protection on my electronics. It’s just provides a peace of mind. Thankfully I’ve never had to use it.

I have purchased my last four televisions from Best Buy because of the geek squad protection. The very first time I had an issue they replaced my TV. No questions asked.

Thank you very much! Stay on the top line. Appreciate it! Shalom!

Totally worth it! Geek Squad made the process easy and stress-free when I needed help. Fast service, clear communication, and no surprise costs. It’s a great investment for keeping your tech protected. Highly recommend!

If you don’t protect your purchase don’t cry later it’s insurance

I always recommend protecting your equipment. It’s an investment.

Always offers a quick response. Purchased a new TV an elderly family member and I couldn't be there to help. The squad walked her through the issue.

It's always good to purchase a warranty since electronics aren't built to last as long as they used to be.

I haveaved $500 so far. And within a week of making a large purchase Worth it for me.

I bought the 5 year protection as my last Insignia stopped working in the 4th year, which was disappointing. If this happens the same way with the new TV within 5 years, I would expect BEST BUY to replace it . Ideally it would continue to work longer, but if it doesn’t, I will not be left holding the bag with nothing.

Reasonable price for the number of years’ protection. Hope I don’t have to use it!

They have great service they are very well prepare for there job.

Colors are great definitely as good as lg or Samsung tvs if not better!

Geek squad protection plan is a great investment for expensive TVs well worth the money

When I invest in a big-screen tv, I want to protect my investment! That's why I always buy a Geek Squad Protection Plan! I've needed to use the warranties on several occasions, and the experience was very satisfactory. Sometimes they replaced the item, refunded the purchase price, or repaired the item. I actually have a 3 1/2 year old blu ray player in the Geek Squad shop right now--under a 4-year extended warranty that I purchased for the item! This time they are repairing it, but that's fine with me. It's so nice that after using it for 3 1/2 years, now that it's not working my extended warranty is kicking in and more than paying for itself!!!

I waited for holiday deals and bought an open box-Excellent Oled tv from Bestbuy.com. also bought geek squad protection for five years. within the first month, I realized that the tv screen had some defects. so I scheduled a Geek squad appointment to get it fixed. customer care representative told me that this will be replaced by the company as it is still under manufacturer warranty. on the day of the appointment, instead of coming home to Diagnose the tv Geek squad technician, he called me and asked for the picture of the tv and mentioned it was gonna factory be replaced by Sony. He asked me to pilled the screen from the corner(he thought there was a screen protector screen on the Tv) even after denying him multiple times, he asked me to pilled the screen while I was on the phone. and that made the tv screen break from the corner. and as soon as this happened, they just switched their opinion and asked me to go to the store and get the store credit and return the tv. I spend enough time finding a deal. drove 1 hour to pick tv from the store, and just with this incident, they asked me to go store again and return the tv and get store credit. unfortunately, no one was able to solve this problem on the phone as this was an open box, and neither best buy or geek squad system allowed them to make any arrangements. I felt like I bought a worry under geek squad protection. All I wanted was to get my problem fixed. my tv got fixed or replaced. but not a single gesture of customer service was provided by anyone. Finally, after multiple visits to the store and hours and hours of calls, I returned TV. I would never buy any product from BestBuy after this horrible experience. Returning money is not always a solution Bestbuy. Bestbuy should consider the situation and the inconvenience caused by the wrong instruction of the geek squad technician.