Customer Ratings & Reviews

My LED panel went completely blank causing a black screen just 15 month's after purchase (3 month's after manufacturers warranty) Luckily I paid for the Geek Squad Protection Plan and I've NEVER EVER EVERRRR experienced such kind, knowledgeable, positive and prompt resolution. Being I called in on a Saturday afternoon I assumed I'd have to wait for any resolution until the upcoming week. My BRAND NEW TV will be here today. The following Tuesday of my initial Saturday call.

Haven’t had to use so great! I’m sure when I need this it will come in handy.

When I was with geek squad it was well everything went well

I have not had to use it, but it seems like it would cover everything

Good protection plan for TV. They will fix any problems with your Tv or replace it!

I basically bought this TV since I was scared if something happens the TV over all I wouldn’t have to buy one all over again.. but yes this is deff worth it!

i gave this product 4 stars because 1 if you have mutiple tvs you need seaprate remotes 2. it takes a while to boot up 3 there is a custom app that if you dont sign up for you cant use the tv 4 i was expectimg better from poineer

We have had and used Best Buy Geek Squad protection before, it is great. Also a good value for the price

Hopefully I never need it but to know you have a 5 year warranty is a good thing.

Beautiful tv great pictures I recommend it to anyone looking to upgrade

Almost 2 years ago, I purchased a 65" Sharp Roku TV from Best Buy. I'd never purchased an extended warranty before, but this time I did and now I'm glad. About a month before the warranty expired, pale streaks started showing up on my screen. I called Best Buy and they sent a technician out. The panel was going bad and they couldn't get a replacement, nor was the TV still offered. The technician gave me paperwork and told me to take it to my local store. Sure enough, they took care of me! I picked a new TV, paid just the difference in cost from the original, and a week later the new TV was delivered and the old one taken away. And yes, I bought the extended warranty for the new one.

While it took several days longer to get a Geek Squad agent to my home than I would have preferred, their performance was stellar. They quickly diagnosed the issue, explained the problem clearly and discusses next steps. The following day the agent who came to home informed me that there would be a delay in obtaining the need part and arranged for a complete refund of my purchase, service contract and taxes so I could replace my Hisense TV with a new set of my chosing. In the end, I have a new TV, a new 5 year warranty and almost $100.00 in store credit left over.

we buy everything with geek squad its like why wouldnt you

Geek Squad is the best. So helpful transferring old computer data to new and explaining the new Windows system.

Never had to utilize, but glad I have this just in case!

Never had to utilize, but glad I have this just in case!

I have used the Geek Squad several times and they have come through for me, so they are nice to have as back-up.

Haven't used yet but great to know I'm covered by the Best

Always get the protection. You know what they say No glove no love.

Love the geek squad protection! It offers a full protection package and in my opinion it is better than the TotalTech. If you're buying a big ticket item like a TV or any appliance, ask the customer service to cancel your TotalTech from this item and add the geek squad warranty instead. Your TV installation will still be covered because of your active TotalTech. What I don't like about TotalTech is that you have to pay a deductible on certain things... this is like an insurance now...