Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 3307 reviews
(3,307 customer reviews)to a friend
Rated 5 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great help.always ready to service costumers needs
I would recommend this to a friendRated 4 out of 5 stars
Excellent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the price, would recommend this product to friends
I would recommend this to a friendRated 4 out of 5 stars
good service for my computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.everyone was very helpful in getting my computer up and running.
I would recommend this to a friendRated 4 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad is very helpful and informational! Great team
I would recommend this to a friendRated 2 out of 5 stars
Frustration
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service rep I consulted in the store (Stacey D) is extremely helpful and very personable. He made the experience fun. However, when dealing with Geek Squad services, I found myself very frustrated. They seem to ALWAYS be short staffed, resulting in the only way you are able to get service, is to make an appt. For me, this is a special trip to the store. I also rec'd inaccurate information from the online chat function that is critical in the health and performance of my laptop. I will not be recommending Geek Squad to any of my family or friends. This is very disappointing to me, as I have ALWAYS trusted Best Buy.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Parker –
It’s nice to hear Stacey D was able to provide you with a pleasant experience at the store, however, we’re disappointed to hear your subsequent experience with Geek Squad didn’t go quite as well. It’s also disheartening to hear this may affect your decision to recommend us to your friends and family in the future.
That said, in an effort to serve as many people per day as quickly and efficiently as possible, we do ask people to make an appointment prior to heading into their local store for a visit. We thank you for taking the time to share your feedback regarding our appointment policy, and your experience with us over chat. If you require any future assistance, please give us a call at 1-800-433-5778.
Rated 4 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like having 24/7 service. There are times when you need help.
This review is from Geek Squad® - 24/7 Support - 3 Year
I would recommend this to a friendRated 4 out of 5 stars
Great laptop. Wish it was touch screen though.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still learning how to navigate my new laptop but so far so good.
I would recommend this to a friendRated 4 out of 5 stars
Knowledgeable Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They removed problems that restored my computer original speed.
I would recommend this to a friendRated 4 out of 5 stars
Fast service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer wouldn't start windows 10 ,they got the computer working.
This review is from Geek Squad® - 24/7 Support - 3 Year
I would recommend this to a friendRated 4 out of 5 stars
Satisfied.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied. computer security. service informative and appreciated
This review is from Geek Squad® - 24/7 Support - 2 Year
I would recommend this to a friendRated 4 out of 5 stars
Still have prank calls regarding our computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Store was very busy, but nice and friendly personal at the store
This review is from Geek Squad® - 24/7 Support - 3 Year
I would recommend this to a friendRated 1 out of 5 stars
They could not fix my computer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer kept blue screening or going in a cycle. After they said they fixed it I brought it home and within a half hour it was blue screening again. I returned to the store and they could not find anything wrong. I took it to another Best Buy store and they told me I needed a new hard drive. Since my hard drive is attached to the mother board, they did not have the tool to remove it. It would need to be sent back to Kentucky for an undetermined additional charge. I said,”Forget it. I’ll take it somewhere else.” This whole process took about 4 weeks with no good results and a lot of frustration.
This review is from Geek Squad® - 24/7 Support - 3 Year
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Lisa –
It’s quite disappointing to hear your computer issues persisted after getting it back from service. Being without a computer for a period of time is certainly an understandable inconvenience, and we sincerely apologize for the clear disappointment this experience has caused you. I do thank you for taking the time to share with us though and invite you to see us at your local store, or over the phone, at 1-800-433-5778 if we may be of any further assistance.
Rated 4 out of 5 stars
Best service``````````````````````````````````````
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Day or night, rain or shine Geek Squad is there to save the day.
This review is from Geek Squad® - 24/7 Support - 2 Year
I would recommend this to a friendRated 3 out of 5 stars
Geek Squad does good work, but poor scheduling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad did a good job analyzing the failed hard drive of my old computer. But the requirement to schedule a simple drop-off and pick-up of the device was inconvenient considering how far away we live from the store. You need to be much more flexible in the scheduling arrangements.
This review is from Geek Squad® - 24/7 Support - 3 Year
I would recommend this to a friendRated 5 out of 5 stars
Great for the purpose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is perfect for the purpose we needed for
I would recommend this to a friendRated 4 out of 5 stars
Friendly and Knowledgable Geeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a nice thorough experience with the Geeks, well done.
I would recommend this to a friendRated 4 out of 5 stars
So far has been helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most of the representatives seem to take an interest in the issue.
I would recommend this to a friendRated 4 out of 5 stars
Great customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think this is a great deal if you have electronics and children.
I would recommend this to a friendRated 4 out of 5 stars
Always helpful.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad support is always helpful, desperately needed by me.
This review is from Geek Squad® - 24/7 Support - 3 Year
I would recommend this to a friendRated 4 out of 5 stars
Nice laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and understand. I came to this after using window7
This review is from Geek Squad® - 24/7 Support - 2 Year
I would recommend this to a friend