Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 3307 reviews
(3,307 customer reviews)to a friend
Rated 4 out of 5 stars
Good customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy geek squad customer support was excellent.
This review is from Geek Squad® - 24/7 Support - 3 Year
I would recommend this to a friendRated 4 out of 5 stars
Fixed 2 computers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took a while to analyze, but they solved the problem.
I would recommend this to a friendRated 4 out of 5 stars
Vey Helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far am pleased with the support I have received.
This review is from Geek Squad® - 24/7 Support - 2 Year
I would recommend this to a friendRated 4 out of 5 stars
Great service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far i like the services and refer it to others.
I would recommend this to a friendRated 4 out of 5 stars
very Helpful!! Moms Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop was made easier for mom w/ Alzheimer to use
I would recommend this to a friendRated 4 out of 5 stars
Good value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for a service needed by a senior citizen.
This review is from Geek Squad® - 24/7 Support - 3 Year
I would recommend this to a friendRated 4 out of 5 stars
Computer issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and knowledge. Would recommend. Thanks
I would recommend this to a friendRated 4 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad very knowledgeable always ready to help
I would recommend this to a friendRated 4 out of 5 stars
Nice friendly people
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful people to work with. Very knowledgeable.
I would recommend this to a friendRated 4 out of 5 stars
nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good item and excellent place to purchase electronics.
I would recommend this to a friendRated 4 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for what I needed it to. Glad I got it..
I would recommend this to a friendRated 4 out of 5 stars
good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always shopped at best buy, great products.
This review is from Geek Squad® - 24/7 Support - 3 Year
I would recommend this to a friendRated 4 out of 5 stars
good ink
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the ink replacement is fine, but too expensive, ty
This review is from Geek Squad® - 24/7 Support - 2 Year
I would recommend this to a friendRated 4 out of 5 stars
Polite, friendly, & patient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good - waiting on my repairs to be done.
I would recommend this to a friendRated 4 out of 5 stars
Good support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Felt required to buy the coverage due to Microsoft
I would recommend this to a friendRated 4 out of 5 stars
good service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its a good service and coverage overall, i command it
I would recommend this to a friendRated 4 out of 5 stars
Great electronic for a child
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the purchase. Quality and price were good.
I would recommend this to a friendRated 3 out of 5 stars
Mixed experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wait times are very long. 2-3 hours for tech to start.webroot installed remotely overnight went well but request for add network ended out disconnecting the working network. Couldn’t talk directly to tech. You get put in a remote control screen queue.
I would recommend this to a friendRated 3 out of 5 stars
Don't let your initial subscription lapse.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the first time I bought my laptop. Didn't realize it would cost $200 again because I let the subscription lapse. We felt we needed to have the protection/service but it seems like you should get a better deal if you're a customer already.
I would recommend this to a friendRated 2 out of 5 stars
Could have been better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not completely impressed. Computer still not 100%. Have taken it in to use Geek Squad twice and was charged twice to have info backed up. Was told by employee that "he would not have purchased the laptop I have..." Not helpful and his opinion on my purchase from two years prior was not asked for. He was not helpful or useful with telling me what was wrong and when I pointed out they did the same "fix" twice in 6 weeks, he said I should just buy a new laptop. Maybe my expectations of Geek Squad are too high. I could have had a kid on the street troubleshoot for less hassle. My business when I do purchase a new laptop is likely not to be with Best Buy.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello SLM99 – Thanks for your feedback about the coverage offered under our Geek Squad 24/7 Support plan. Sometimes we find that the hardware limitations of a computer limit what we can do to make it run faster. We want to be honest in situations like that. If you’d like, we can give it another go on your computer and see if we can improve the performance at all. Please head over to www.geeksquad.com/chat to set up an online service for your computer. There should be no additional cost on this, as it is covered under you plan.