Customer Ratings & Reviews

A bit expensive the initial purchase but renewal is 66% off. However when I took my system in the last time they did not want to do some of the needed work due to the age of my system. Either you fix systems or you don't. They were, of course, happy to scan and update software. Not sure it's worth the price

I called for help on phone and live chat. No help. Advised to return computer to store for help. Fixed partially on my own

Wish it came in another color besides black. I bought a HP 15.6 touchscreen laptop.

Its a good plan but it only last up to a year you can renew it but can cost you in the long run besides that its good

Ultimately the service helped me install my printer. However, it was a frustrating experience and required several tries.

Sometimes you have to wait in line for 20 minutes or more to be seen. However they fix your problems in usually 48 hours

Everything I’ve purchased at Best Buy has been a very satisfing experience and I will continue to shop at Best Buy..

Geek Squad Protection is good for removing viruses and web threats but I feel it's misleading when it says unlimited installations of hardware because sum hardware they are incapable of installing at the store and they have to send it off for repair at Geek Squad City and there's an additional charge for that which they fail to mention at time of purchase

I have not had to use the service yet. When I had issues either my old laptoo, they didn't know how to fix it.

Love Best Buy! Dislike Geek Squad! Maybe 10 years ago I was so impressed with Geek Squad. No MORE! They basically hire inexperienced people that will allow you and your product to fall through the cracks. Terrible service, delays, very very very unorganized and suck up more time on just checking in and checking out. If you got an hour to waste and find out your charged for very little work done, then be my guest. Otherwise, Geek Squad is now the worst service to deal with in years. Unless they hire more experienced staff, get faster and more organized, go to someone else.

Should have looked around to see other options for a computer. Service at Best Buy has been very good.

I took my brand new HP laptop into Geek Squad for service due to it crashing only a few months after purchase. Lost use for two weeks while they sent it off for repair. Returned it to me with the rubber anti slip pad on back hanging loose. They removed it to remove screws to open the case. They say they cannot fix this “cosmetic” issue. Rubber anti slip is NOT cosmetic. Yet it was not loose until “they” removed it. Spoke to store manager who told me they could not get a replacement part. This is the last product I will ever buy from BestBuy, or now “WorstBuy.”

I bought a one year subscription to Geek Squad for help on computer issues in Feb of 2017. Without fail, every time I have called in the evenings after work, I get a cranky agent who tells me they are too busy and to call back in the early morning hours (when most people are asleep !). Why should a customer be told to call during that time? They already took the money for the service, I have yet to see a benefit of it. I do not recommend it at all. I have had to fix my computer as best as I can but there are issues that will need their assistance. That's what I PAID for.

I just hope I don't ever need to use this . There is nothing else to say about this subject .

Good service but you need to understand what kind of service you are getting and all the conditions

I had to make 3 visits to Geek Squad for help in the first month that I've owned this new device.

I bought a new Asus 'all in one' when my older computer crashed. Set was super easy and I was surprised how much I liked the large screen and the keyboard is very nice too. The Geek Squad helped me find a salesperson who actually knew about the stock, and I appreciated that because it's often hit or miss when you are browsing getting a knowledgeable sales person.

Work on Laptop was good but one of the managers or overseers in this department was RUDE .

Use them in a pinch I will say I sometimes think there service is pretty sub par

Geek squad is used to be better but now you have to schedule a time slot to speak to anyone regarding your issues. This normally wouldn’t be a problem except when you don’t know they changed their policies and drive 45 min one way to find out they can’t help you until the next 2 days because you don’t have an appointment