Customer Ratings & Reviews

Everyone I have dealt with at Geek Squad have been great!! All have been very helpful, explaining different options and don't push you into things you don't need just to make a sale.

I am so excited that I can actually pick up my phone and receive excellent professional help without taking my computer to a shop and wait for it for days!!!

Purchased their protection plan for my mother who is returning to school and isn’t the most technologically sophisticated. The team is patient in working through her many questions.

They helped me with all my issues. It did take an extra day to fix my computer then they projected but it was understandable since i gave them a custom rig.

Fernando is the geek, that did the job. Told me what to expect. Did the job in less time then promised. Explained from the get go. Reviewed everything at the point of pickup. Great job.

We purchased computer coverage with Geek Squad. Took 2 of our computers in for cleaning and maintenance. Was very pleased with the service they provided.

Scheduled geek squad installation of a new LED TV on a bedroom wall in our home and they were professional, clean and quick! I can't recommend their services enough!

Just bought my first MacBook Pro laptop. It's so easy to use and the staff at Best Buy in Greece was extremely helpful in helping me choose which one to get.

Best Buy has the best support with the Geek Squad and is the reason we will only buy cell phones and computers from them. Their prices are great as well!!

I have taken my computer in several time for various reason. I always get great service and short turn around time. Highly recommend this service

Ran to Best Buy and the Geeks with a mess another tech left us with. Geeks solved it. Helped by Kandi initially and she is a super employee. Very satisfied!

Quality and quick work though online/telephone communication could have been better. I thought the service was a bit expensive (but this is Hawaii, so probably normal for the area).

Repaired my computer on time as promised, and then explained the repairs and made sure I didn't have any other questions! Technician was easy to talk to.

I cannot rate their service high enough. They are absolutely wonderful. I have been using them since the late 1990"s and plan to continue forever.....

Had my laptop for two years then it decided to go out thankfully the geek squad offers extended coverage for up to 3 for two more years a no brainer right

Members of the Manassas Geek Squad are very very good at assisting you and solving your problems, as well as being very professional in their attitude.

Best Buy is where I go to purchase computer and its peripherals. I have always quite please with their service. However, when I purchased their 24/7 plan it was another story. They were unable to connect to my computer despite multiple attempts. They wanted me to bring in my computer to their store to address this issue. Being a paraplegic, I have some limitation. Yes, I have a ramp to my van, but the angle of the ramp is such, I would risk dropping my computer since I could only hold it with my left hand while right hand handles the joy stick. My other option, I would have to hirer someone to disconnect and reconnect my computer, along with driving it to the store. This wasn't a viable option for me. I asked about having a technician come to my house which is about 4 miles away. Yes, someone could to my house, but I would have to pay the home service fee. I asked if this could be waved because of circumstances about inability to connect to my computer.They said NO, then I asked to speak to their supervisor, and he said NO. I cancel my plan, they were good about refund since it was less than 30 days after the purchase. After cancellation, another plan was able to connect to my computer without an issue. If you are unable to connect to your computer, why does the customer bear that cost?

With technology's ever-changing environment and the convenience of service either a click or call a way... My Geek Squad support has always been great!

The support provided by the Geek Squad to me and my family has been outstanding! Highly recommend it.

LIVE LOVE LOVE these technical experts! Really wish I could give them more than only 5 stars!!!! And I love their service packaging options too!