Customer Ratings & Reviews

So far I have not had to use it on this device, but I have used them in the past and have been very satisfied. It is one of those things where you hope you never need it, but nice to have just on case.

Good service, I haven't used this service protection on several items and they are really helpful

Absolutely the best purchase I have ever made. It was so easy to use. The Geek Squad teem was amazing. I will always buy a warranty!

Always good to deal with geek squad, never had a problem not resolved!!

It's good to have for peace of mind, especially after our last computer died sooner than it should have. We haven't had to take advantage of the Geek Squad protection, because this computer is still working perfectly ... but we sleep better at night knowing we've got options.

I love using Geek Squad, I worked at BBY for a while and even after I left, I ALWAYS get the geek squad and accidental coverage.

Best purchase made on any item I purchase at Best Buy where it is offered. Peace of mind is worth every penny.

Purchased plan for computer and have not used it yet but I must say that I feel safer just having it after what happened to the last computer we purchased. Have been very happy with Geek Squad protection in the past.

Glad to be part of getting accurate information from experienced and knowledgeable representatives. Having been a regular Best Buy customer we always have good experiences with product questions.

I didn't actually need to use this but I wish I could because I kneeled on my computer and now I can't use my geek squad thing.

Such great service in store, online and delivery. Love it.

Excellent service, I had issue with my laptop and geek squad was able to resolve it in a timely manner

The biggest feature about 2-Year Accidental Geek Squad Protection is having peace of mind on being able to get my laptop fixed, repaired, or replaced if I have any problems. Geek Squad Protection has followed through on their committment in the past. Here's to the future.

I was concerned about some new features on my laptop, and the staff were able to walk me through setup and usage. They helped my rectify a few minor issues with the battery and charging as well. Really knowledgeable.

Geek squad protection is a really good service. They only take a little while to repair your device and have it back to you in perfect condition.

Fortunately, I did not have to use the service but after replacing a month-old laptop due to a broken screen and not having the protection, it served as a piece of mind throughout the first year.

They have been wonderful. Everytime I take something in a computer, laptop, or printer. Very knowledgeable.

This is a must have. Saved my life! Had an accident and they sent it to be fixed with no extra cost. Couldn't be happier.

I've now gone 2 months without my computer and while they say I should be getting a new one soon, I'm not holding my breath. This all happened at the start of the coronavirus stay-at-home order, so I would understand some delays, but that is not enough to excuse the poor service I've gotten. I originally sent my laptop in with obvious hardware issues. They ignored the things I told the agent I chatted with and that I wrote on the paperwork I sent in with the machine (like how it crashed when the device was moved... again, obviously a hardware issue) and just reinstalled Windows and sent it back claiming they had tested all the hardware and it was all fine. It crashed literally the first time I tried to boot it up, so I'm very skeptical that they actually tested anything. So then I had to send it back, but they wouldn't do anything to help remedy the first mistake they made. They wouldn't even let me reuse the same box. I had to wait for them to ship another one. They never gave me any real reason as to why. I found online myself that the whole process of a customer shipping directly to them, instead of taking it into a store, was new, I guess, because of the coronavirus, but I was never told that by the customer service person or any of the managers I spoke to. The only explanation I got was an extremely flippant manager saying "we can't change the process because that's the process." So I had to wait for a new box, ship the laptop out again, and then got basically no updates unless I actually called. When I did call, they told me they were waiting on parts but they would "escalate" my case so I would get a call with any updates. I got a call a few days later saying they had no idea when they would get the parts. Almost TWO WEEKS later, I got an email telling me the pickup location had changed for my device, and their online tracker said that they MAY have to replace it. The location they changed it to was Kentucky. I live in California. 2 days later, with still no update on whether or not they're actually going to replace my device, I called for an update. Turns out a "glitch in their system" meant that my new device (that I was never even informed I was getting) was sent to the wrong side of the country. Now I have a new case number and I have to call back in a few days if I don't hear from them (highly likely) to figure out if they're going to send it to a local store or directly to me. I'm assuming it's still going to be several days after that before I actually get my computer. So we'll see if I actually get a new computer like they promised, but this whole experience has been awful. I guess it'll be nice if, in the end, I get a new device out of this, but next purchase like this I make, I'll definitely be looking elsewhere for a warranty.

it provides you with great protection. it got a laptop 2 years ago and bought this extended services. I got a credit for the full amount of the product price because it has issues and I was able to upgrades to a new laptop.