Customer Ratings & Reviews

I have purchased Accidental Geek Squad Protection in the past and I have to say that they service is of great quality. I will continue to purchase the Protection Plan yearly. Excellent service. Thank you.

I purchased the 3-year protection plan for my new ASUS laptop for peace of mind. If I have any issues, the repair is free and if it cannot be repaired, I'll get a brand new laptop. I believe that protections plans are very necessary for all electronics.

Anytime you need anything they are always available, I will forever purchase geek squad with all my electronics

Best protection plan for laptop my laptop broke and everything be fixed fast

Not really sure never had a chance to even download it.

Great Laptop had it for almost 2 yrs now it still runs like new

This was an easy decision thanks to (Ash) the associate who educated me on it. So many benefits that come along with coverage so I would highly recommend to any Best Buy regulars or bug tech buyers.

Haven't used it yet, but better off knowing i have some protection for my computer

Geek squad is always helpful and there when I need them.

I love how you don’t have to keep the receipt for your warranty to be able to work. Also the staff was very helpful from when I walked in to when I left. They answered all my questions and helped my find the perfect computer!

Very thankful to have extra coverage! Would recommend this to everyone!!!

Very worth it, especially if you have children. You never know what might happen and with this coverage I don't feel like i need to wrap my computer in bubble wrap and put it in a plastic bag when I'm away from it.

Nothing may happen but at least you know if they can't fix it you get value still

I’ve always enjoyed the peace of mind the electronic protection Geek squad brings to me and my son.

Always purchase Geek Squad service, I don't take chances on "just in case".

Definitely woth it. I usually dont do the warranties, but this time I am so glad I did. Actually had to use it only a few months in.

we always buy from best buy when comes to electronics because its the best way to keep them in good shape

There are certain products from Best Buy like this protection I always by if the purchased item’s price warrants such. I feel better knowing I’ve got a cushion if something happens to my purchased items.

Best Buy determined my laptop met the criteria for replacement, since it completely failed after about 4.5 months of use. However, these warranties are STORE CREDIT or REPLACEMENT ONLY. The terms — which aren’t well presented and are buried in 500+ Q&A entries or an obscure online PDF — show that they do not do cash reimbursement. This is disingenuous. When you’re buying the warranty, the product page proudly lists all the benefits, but never mentions that they don’t do cash or check reimbursement. Why hide that fact unless you don't want people to see it? And it gets worse. The warranty (depot) people tell you to talk to the store for anything even remotely related to replacement or reimbursement. When you talk to the store, they tell you that if you want any change in your warranty reimbursement or resolution, you need to talk to the depot. It’s absurd, anti-consumer, and dubious. At best. And here’s another one: if you call your local store number— you get the main call center. You have to press the right buttons in the automated menu to talk to the right person in the right department, who will then transfer you to the store. Yes, you are, in fact, meant to get the runaround. They just want you in THE STORE. I will tell everyone: do not buy anything that requires a warranty from Best Buy. Valuable products need warranties, and once you buy one from them, you’re trapped in their ecosystem and forced to keep doing business with them in the future. If you want a warranty for the replacement?? You’ll be right back on this page again.

I recommend to always get geek squad protection if available for the items you purchase. Never know when you will need your product fixed. I always by my electronics at best buy and get geek squad protection.