Customer Ratings & Reviews

Geek Squad set up my new computer to run smoothly and they help me when I am in trouble with computer. Thanks to Serina, Danny and Jerry( especially Jerry's great patience).

I have not had to use the Geek Squad services yet, however, from experiences of my other family members using them, they are very nice and can solve a variety of issues

Chromebook has been repaired twice at no cost! I was so happy that I purchased this protection for my daughter's Chromebook. She is in college in NY and has been able to bring it to a local Best Buy for repairs twice -- very happy!

These warranty really does come in handy if anything were to ever happen to your laptop, havent used it on my new laptop but I have used it before on a different product and they gave me a replacement.

These warranty really does come in handy if anything were to ever happen to your laptop, havent used it on my new laptop but I have used it before on a different product and they gave me a replacement.

Any time we have a problem with our computer Geek Squad is there to hep. We take our computer in to Best Buy or in some cases they can help us here at home without taking it in. Thank you Geek Squad!

The comprehensive protection plan is well worth the peace of mind it provides. While I honestly hope to never use it, I am certainly glad it is available and provides such excellent coverage.

Great service that I hope to not need but will if I have to.

It only makes sense to cover our student’s new laptop with a warranty. We don’t anticipate any issues but can rest easy knowing if anything happens, we’ll be able to get it addressed.

GEEK Squad has saved me multiple times. I would never buy a computer without a protection plan.

Geek squad their awesome they came to fix my tv that still under warranty they couldn't fix it instead they replaced it with new one no question ask im happy

The Geek Squad Accidental Protection even protects against dropping and fluid spills, which are my two greatest risks. It is well worth the extra protection at a minimal extra expense

Haven't needed on this particular item, but we pretty much get it with all of our purchases. Always excellent service

Yes get your three-year protection for any device to buy never know when or if that device will take a big dump on you and you out thousands of dollars.

Hopefully you never need to use it. But it's good to have. The downer is that you'll have to go without the device while it is being serviced. Most of the time the repairs are adequate. Getting an appointment for a GS visit at the store is a pain.

John gave 250% excellent customer service. He is a dedicated and loyal member to the Best Buy geek department. He should be highly commended for his excellent customer service.

There is not a significant purchase that I will turn down an extended protection from Best Buy. They stand behind my purchases and provide "peace of mind" dealing with an accidental situation.

great protection have had to replace the adapter twice already. the only problem was that best buy did not stock the adapter.

Wasn't sure I needed this but I purchased the protection since we have a lot of different devices. Turns out we've used it several times already so I think it was a good decision.

Glad I got the 3 year accidental Geek Squad protection. Cost was $79.00. You never know what can happen and with the protection, I'd have to pay more if repairs were needed.