Customer Ratings & Reviews

I have not had a chance to use this yet but if something happens to my grandsons laptop I’m sure it will come in handy.

They fix it if it’s broken, but takes a while to come back and the shipping is bad and the box was heavily damaged

Only time ever used insurance from best buy is for a tv and printer. Both times the insurance paid for itself. I always keep it on my stuff now that more electronics are in these units.

Only time ever used insurance from best buy is for a tv and printer. Both times the insurance paid for itself. I always keep it on my stuff now that more electronics are in these units.

This accidental protection is amazing, we all drop liquids on our laptops, someone of us even drop their laptop more than once.

Bought an open box Laptop for a great deal so I took out the protection just in case.

Great to have professional computer geeks at the store to assist with purchase. They know all the bells and whistles to help you choose what is right for your needs!

Would never get a piece of tech from Best Buy without buying the protection plan. It is 100% worth every penny and the Geek Squad really knows their stuff.

I got this on my moms laptop just in case something happens to it such as; virus, cracked screen, etc.

My lab top broke and it was replaced for value that was paid. If the floor value is more than what you paid then they just give you back what you paid.

I purchased the additional protection with Geek Squad to be sure I did everything I could to protect my investment...now nearly two years later I'm happy to say I never had need to use it.

Gerk Squad is good to have, especially when you are on a budget. We all knows things happen at times and occasionally break down. But with Geek Squad the will either fix it or replace it.

This had been great coverage. Had 1 problem and the geek squad worked on it. Recommend getting total protection and that has been wonderful for other electronics in our household.

2 1/2 years in, broke screen, couldn’t replace it, so am getting a store credit for original value.

[Employee of bestbuy] I always rely on the protection plan to be included

Haven't had to use it so far. I've used them in the past and they were very helpful

I did not need to use Geek Squad during the first year of having my computer. It is nice knowing if you need help you have someone to reach out to to help you though for free.

So far haven't had to use this service but great to know I have it available to me. But TBH I hope I never have to use this service, it means everything is going well so yaigh.

I had an issue with my computer and geek squad was great

This service is well worth the price. My computer could not be repaired and I waw given store credit equal to the amount of the purchased computer.