Customer Ratings & Reviews

Making sure my purchase is protected gives peace of mind if anything goes wron

If you buy anything at Best Buy TVs computers printers stereo systems get this protection it will save you from putting out hundreds of dollars in the end .

Works great!! We love it!!! Does everything we need it to do!!!

The agents at Geek Squad were very professional and competent. Their interaction helped me to learn more about my laptops.

Geek squad option is the best and well worth the purchase price! I add it to everything I buy!

I got this for when I bought my last laptop. It is a good feeling to know you have insurance if something goes wrong with a product.

Geek squad is always trustable and provide a good service

Have not had to use this and hoping that I do not need to. Nice to have though in case something happens to my devices.

My laptop crashed and the agents fixed it. I'm so blessed.

Accidents happen im ready for the possible you should too

The Geek Squad set-up my new laptop and made sure everything was working right. It's good to know the Geek Squad is ready to help.

Love the protection plan, has never let me down. File your claim and the geeks will take care of it.

Havent used.......................................

The Greek Squad are always willing to help you with anything you need help with, just a great bunch of people to get help from.

Geek squad wasn't required for this item. I have nothing to add.

With my new product I look forward to get help if and when I need it with me geek squad specially gotten the 1 year warranty

We have yet to avail of this purchase and its purpose but we find ourselves at ease knowing that Best Buy has great service.

Always buy service warranty for a year to be sure computer works well

I purchased this for my Lenovo Yoga C940 and WD - My Passport 2TB External USB 3.0 on the recommendation of Geek Squad associates after the screen on my 1-year old Lenovo Yoga 730 stopped working hours before I had to board a plane and I needed all of the documents off the old laptop and wanted to ensure that I wouldn't run into any issues with an essentially new laptop being useless again. The associates represented this $300+ 3-Year Accidental Geek Squad Protection as a fail-safe and that it would guarantee a replacement/my money back in the event that the new C940 laptop had any issues similar to the first 730 laptop. The screen of the now 1-year old Lenovo Yoga C940 stopped working in February 2021 and Geek Squad sent it out for repair at the service center. However, I just received a call from a Geek Squad associate that the service center changed out the pieces that they think were causing the issues with the screen, but they didn't properly put the laptop together. As a result, the laptop is lumpy and not completely together. I was presented with two options: (1) Geek Squad could send the laptop back out to the service center and they will submit an escalation but obviously there is no guarantee my laptop will come back in a good condition based on what they already messed up; or (2) I could get a pro-rated store credit to purchase another laptop. Additionally, despite the WD Passport sitting in the same position as always on my desk, yesterday it also stopped working (the drive wouldn't read and made constant clicking and beeping noises). When I went to Best Buy, they said that my only option was to send it out to the service center. To send it to the service center, I would have to pay at least $500 presuming it is a Level 2 to retrieve my data with no guarantee of retrieval. If it was a Level 3, I would need to pay close to (if not over) $1,000 with still no guarantee of retrieval. This is not what was promised/represented to me when I purchased the 3-Year Accidental Geek Squad Protection. I am livid that in a 2-year time span, I have had two computers where the screen doesn't work, an external hard drive that doesn't work, the service center mess up my laptop, and what was represented to me when I purchased the 3-Year Accidental Geek Squad Protection is not what the actuality is. It is as though Best Buy is selling defective products and pushing this "3-Year Accidental Geek Squad Protection" as a purported fail-safe, but is in actuality a scheme to extort more money out of consumers.

I purchased the geek squad warranty on my computer for piece of mind