Customer Ratings & Reviews

Excellent service, quick turn around time, will certainly get it again on my next product.

[Employee of bestbuy] Needed protection on laptop and perfectly got kg all the protection happu

Have used the service in the past and has been an easy process to use and was worth it

Perfect computer for my student. She likes to do art work, study, and watch media.

Didn't know I was going to be using it so soon on the screen only covers about $400 worth of damage

Geek squad is beyond amazing. I know that it's hard to see the value in protection plans. We live in a world of insurance scams. I must say though, Geek squad really takes care of you. If there are any problems they are quick to either exchange your item or ship it out at no cost to get fixed. It's truly peace of mind, knowing that when you buy a product someone has your back.

Life is full of surprises and not all of them are good. I glad to have peace of mind should my Lenovo crashes or I need some help with it. It's nice to know that my new Lenovo is in good hands should I need a helping hand.

It is a must have, it covers a lot of issues and you don't have to ship it to them.

This protection ended up being a blessing. My daughter's laptop screen accidentally cracked within a month of purchase. The whole machine was marked as not fixable and was replaced at the store with no charge. It took a few hours at the store to actually make this happen but with a good result. Only thing questionable is why my 2 year protection was used completely when only one month was actually used. I could understand taking one year of the protection to make up for the unfixable pc but I think one year should have been reimbursed or put towards the new pc.

Long story short. I purchased an expensive gaming laptop that had is GPU go bad after 2 1/2 years and being that I had this coverage was able to get a full refund and was able to purchase an upgraded replacement. I had Geek squad determine the laptops GPU was indeed faulty and had a hassle-free refund within minutes. I was able to replce it that same day.

My daughter loves this Chromebook. Its has the space neede for her needs

The agent helped me get my computer fixed when my computer didn’t wanna scroll, I needed it for school and they got it fixed within a day and got it running better than ever, thank you!

I bought the GS service b/c I purchased a laptop. I appreciate making appointments online; though at times, there still is a wait in a queue at the store. Nonetheless, when it is my turn the techs are focused on me and my item. I find the GS knowledgable; they have helped me when most panicked.

Called a few times and received easy to understand the instructions that I received

So so good I haven’t had a chance to use it but good to know I have it

Purchasing this plan gives me peace of mind because I know I can get help from experts

Great protection for my Yoga. Since i carry it back ad forth to school everyday and use it whole moving around my room teaching, it is worth every penny.

Best laptop lite weight and strong. Not heating mush and no sound

The "Squad" knows their stuff. Unfortunately, there are limitations to what they are allowed to do. For example: I had an issue with my trade in and couldn't leave it for them to finish the task. Just a bit of hassle.

I have used the service for my laptop screen cracked hinges a couple of time with $0 payments