Customer Ratings & Reviews

I have purchased a few laptops from Best Buy over the last few decades and I am such of huge fan of their purchase options and their Geek Squad support. I am a die-hard Geek Squad fan, they are so professional and efficient. Everyone should be buying their computers at Best Buy. You really can't go wrong.

Every time I do it, It feels like a huge investment to buy Geek Squad service. But since I use my devices until they become unusable, it's been worth it. This is now at least laptop #4 with a service plan, and I haven't regretted it yet! Especially since it covers more than just this 1 computer. I've been able to cover other devices as well! I am sure it's more than paid for itself over time.

Definitely provides some peace of mind when you know that if you have any issues, the Geek Squad is standing by to help!

I haven't had to use the service, and hope I never do :-), but 4-years of protection is worth the cost for the peace of mind it provides.

Excellent service done with care. I reccomend Geek Squad on iinstalls. Curteously done right the first time.

If you're a student or a professional and you're going to spend a lot on a laptop or any expensive product I definitely recommend getting a protection plan.

Very good service to add to items for that added security!

I think overall, for the price of protection, considering what people pay for electronics nowadays, it's a good insurance to have.

Very functional and very good quality, I highly recommend it.

i didnt need to use the protection but when spending so much money on an open box product its nice having the reassurance that they can help if needed

I needed the protection for my grandson. I don’t trust the internet.

Well worth the cost for the protection that you get from it.

Love having this protection. It is a security blanket in case something happens.

I purchased Geek Squad Protection with my computer in 2019, I was hesitant because I always feel like I lose money when I get protection plans. Fast forward to a couple of weeks ago, I opened my laptop and the screen was spiderwebbed. I use my computer for school so it had to be fixed. I had anticipated having to pay something for the repair. I was charged nothing and told it was covered. Was a quick, friendly check-in and was emailed a link to watch the progress. I’m so glad I added it and I won’t second guess it again.

Accidently damaged the screen on my gaming laptop and had to send it in for repairs. Scheduling the appointment was not a big deal, my issue with the process was Best Buy not allowing me to ship my laptop to them directly (I currently live 4 hours away from the nearest best buy). I had to ship my laptop to a friend and have them take it to best buy for me, which was inconvenient.

Geek Squad are very knowledgeable and it is good to have a great peace of mind regarding your equipment.

Great...store reps all made sure I was comfortable with my purchase

Great pricing for the time of warranty. I normally don't purchase warranties.

Ive i geek squad on my step daughter hp labtop and never had to use it.

Good service when it comes to electronics love the helpfulness