Customer Ratings & Reviews

It's very good quality, very comfortable to work with, and it does its job.

Had a problem with my new laptop. I took the laptop in. The tech explained I had shut down during an update and it could not complete the operation causing the unit to not turn on properly. The update was running in the background, and I was unaware the update was running. had only had the laptop for a few hours when this happened. They scheduled a Tech Appointment immediately. the appointment only took a few minutes, was totally painless. And the Tech resolved my problem right there.

ALWAYS need protection these days with a teenager in the house.... LOL

This is actually worth it, in my case because in between that 1st year the computer died and they gave me a giftcard with the amount I paid to get. anew one.

I feel confident if anything happens to my laptop. That I can get a new one and not loose my work. I even bought one for my son, so he can use it for school.

I always purchased the warranty for any laptop I purchase. I usually need to use it at least once. This time the touch screen on my computer stopped working and I was able to bring it to Geek Squad and they shipped it off and the screen was replaced free of charge. The downside is that I found it surprising that Geek Squad could not do a screen replacement in the store and would need to ship it off and I would havento wait 5-6 weeks (supposedly due to COVID) to get my laptop back.

I made the best decision when I went into Best Buy to update and purchase my new devices. Each and every one of the Geek Squad that I spoke with and asked questions were knowledgeable, professional and patient. No matter how many times I asked a question for clarification they provided me with answers that I could understand along with numerous suggestions. I will never go anywhere else to purchase any technology! Keep up the tremendous work!!

Glad it includes evergthing it does, will be helpful.

Fast and efficient laptop, for the price its a steal, bought this for college a year ago and it's amazing, go ahead and get one !!! Am loving it

A two year plan for this price is definitely worth the money.

geek squad has helped us for years on various products and I have NEVER had a bad experience. fast, friendly, and professional in every aspect. i definitely recommend them

Great insurance against accidental breakage. I have been able to get a new computer for a much-reduced price when my computer had unrepairable damage. I was exceedingly please to have this protection. It costs a little more when purchasing the computer, but it proved to be a life-saver when the computer was damaged beyonf repair and I got a new computer almost free.

Buying this saved me soo much money. My kid has managed to not only completely break one laptop but damaged the second one I got her after I replaced the first one she broke. When they told me they couldn’t fix her laptop I received a very large amount (the original purchase price of the laptop) on a gift card so I could afford to purchase a new one. I will never buy anything ever again for her without buying this protection too. Total life saver!!

Haven’t used the service yet, but it’s good to know that I have Geek Sqaud behind me to help me with anything I come across Worked with Geek Sqaud before on several occasions and they have always treated me well. Geek Sqaud is the top of the line business for computer repair and advice.

Extended warranty is a must have for all my products, highly recommend

Always there when I call. Very smart people know what they’re doing!!

I always buy my laptops at Best Buy. Part of the reason for that is because of the available warranty. I travel all the time for business and need a warranty that is good at any Best Buy. I have had to use these warranties before and have never had a problem having them honored. I would not buy a computer without one!

I already submitted a review for the 3-Year Accidental Geek Squad Protection. I will say this is a must to anyone that purchases a laptop or computer (or any electronic) even if you may not ever use it. It is just an added sense of security to keep you at ease when owning any electronic.

Extremely helpful, the guy that helped me was very nice. Completely understood where I was coming from and broke everything down for me so I could understand. I’m not very tech so I really appreciated it.

Very good, sale guy real helpful, everything went really smooth