Customer Ratings & Reviews

Very good warranty for my laptop , just bring to the store than them will repair it.

I had this laptop sense April and I Love it. Best Buy I will always buy from.

My hard drive crashed on March 27th, I called for service and was told a box would arrive in a couple days. It didn’t so I called back after being on hold and having a rep call me back I was told the same thing a box would be sent out. Guess what no box showed up so I called this pst a Wednesday April 8th. I spent 4-5 hrs trying to get through to someone my call was answered twice but they picked the phone up and hung it up(Very Professional) . Each time I had to start the process over hence the 4-5hrs wasted of my day. The rep assured me I would have a box at my door in 24-72hrs that would be by the end of the day today is 72hrs guess what no box. I need this laptop so I can work from home and not take the risk of contracting Covid 19. We are three weeks in and I can’t even get a box sent to my house to return a item that I purchased the warranty on. So now I need to escalate this to whoever is next in the chain because nothing is being done with my case # 251350862.

I purchased this plan for a computer i bought for my nephew which became defective.

good asus laptop computer for the price of the deal

Definitely a must to protect your laptop and computer.

I recommend the Geek Squad three year protection plan. It is excellent. Worth the price.

Glad I purchased the insurance, I use my computer every day and things can happen

Respectful clerks! They pretty much helped me with everything

We bought a new microwave and had it installed over our stove,, the tech's did a great job

Very helpful and knowledgeable. Was able to answer my questions

Excellent. Definitely worth it when it comes to buying a laptop

Warranty and total tech support for the new laptop. Hope we never have to use it.

Great service and coverage is great on damage or liquid

I did not use yet and I hope never use it, but the price I think was expensive per year

We buy this warranty for accidents. they have always stood behind them

If you ever have had an "oops" with your computer, consider this protection. Saves a lot of worry!

The Geek Squad is Awesome!! Their always available and ready to help with whatever. Have used them for years and will continue

I have been using Best Buy for purchases for many years now. The geek squad has been a tremendous asset.

The three-year accidental protection is not cheap but is like an insurance protection. It is comforting to know that my daughter's computer will be cared for if an accident happens.