Customer Ratings & Reviews

Very good, sale guy real helpful, everything went really smooth

Great laptop when on sale, couldn't see spending full price but it plays any game I've thrown at it on high settings or better

The Geek Squad Guys are Awesome. They can fix everything!!! These guys are knowledgeable, patient and communicate with you a level you can understand. I have used them numerous times and each time the service was superb. You can asked them anything and they will respond to your needs of fixing your problem (s). Best Protection you can purchase for 2 years. If you have a computer you will be happy you have the protection for it. Get it and use it!!! Recommend it.

Bought a laptop, they sent it with OnTrac, and I was home all day waiting for the package, but no one rang the bell. I kept checking on the tracking and it said out for delivery, so I kept waiting, until midnight it still shows out for delivery, so I waited until the next day, still nothing came. I contacted customer service, they told me it was delivered yesterday and showed me a picture of the package sitting wide open on my patio stairs, go figure. 2 months later, the tracking on the site still shows out for delivery. They refused to refund, but also canceled the subscription stuff that came with the laptop, like what? Nothing I can do. Shame business, don't buy from them ever again!

The agents are very attentive to my needs and are very knowledgeable about my products. Their goal is to always provide a lasting solution to all tech needs.

Great value and peace of mind that it brings to the items you purchase

Obviously its great to have additional protection for my new purchase

Always there when you need them! Very knowledgeable!

So, I gave a 4 star rating because the first unit I purchased had an issue with the motherboard. Luckily, I had purchased it during the holidays so it was an easy switch for a new model. The video card works best with an external monitor using a usb-c to hdmi cable. Purchased for $1099 with the 3 year warranty.

Geek Squad is a great investment. I haven't needed to use them often, but the two times I did were good experiences.

Not used yet, will be using to xfer info from my old laptop to my new one. i hear they are excellent.

Always good to buy an insurance plan for your children.

This Laptop was purchased due to COVID-19 home school program. The Geek Squad received the laptop in store, diagnosed the physical issue, created a work order, and explained how the repair would be handled out side of the store due to COVID. Received text messages through out the product repairs and return process. A simple pick up was scheduled and affirmation of continued warranty was affirmed and we we out the door and back to Learning. #monkihausstudioshdx (TM)

They saved me money with all my electronics and computers. I have sent most of them to get checked or fixed.

Love Geek squad...so helpful! Had computer problems, went in and got it fixed. no problems.

I purchased a Lenovo laptop at Best Buy three years ago and it has been great buy recently it got a lot slower. I had not purchased any protection plan at that time so when I took it into Best Buy for help, the Geek Squad agent, Chance, explained the Geek Squad protection plan to me and it sounded like a real good deal to me so I purchased the one year plan. I am so glad I did and the Geek Squad was able to get my laptop into great shape! Thanks for your help!

Warranty for a Christmas present. My grandkids need the protection.

Agents installed our new trash compactor and it fit into previous space provided in our cabinet. They also removed the old trash compactor and loaded it on their truck for us. Agent came out prior to measure space and looked at items that may fit in the area. Extremely helpful. This also provides for warranty on items purchased.

When my computer accidentally dropped I was able to bring it in store without having to pay extra to get it fixed. They were very helpful

They fix it without any obligation love the customer service