Customer Ratings & Reviews

This is good to have incase of any accidents. I'd recommend this especially if you want to protect yourself from having to upgrade a device prematurely.

I got this plan for my son's laptop for college. The manufacturer does not send this laptop 100% ready out of the box. I had trouble setting it up because of the newer windows 10. I brought it in and without a question or hassle they got it ready. Very friendly and capable. Outstanding!

I mean - as long as the Geeks stay on top of your service requests especially when they have to send your device out to the manufacturer, THIS.IS. AWESOME. If you buy any tech from BB, especially high-value ones, just do it. You will not regret it. Stay on top of the Geeks - they're human so you will get mixed results when you have a service request. But the value of not having to repurchase an expensive device because you or someone else made a mistake, is priceless.

Every time, I have trouble with software or don't know how to update my laptop, Regardless of the problem, maybe Geek Squad always has great customer service.

Haven't had to use it yet but we will see in the future

Amazing customer service. The team was patient, knowledgeable, and professional.

I am relieved to know if I do something stupid, the Geek Squad is there to help.

Great machine. It completely broke the day I bought it. But I got it on an “open box special” for like $300 so I wasn’t mad. The warranty completely fixed the machine and it has worked great since. I got it for my parents. They love it. It is lightning fast. Although they only use it for light browsing and email and printing documents.

Geek squad is my go to anytime there has been an issue with my devices. This service is always worth the money.

Great for basic school needs and touchscreen option has been an amazing feature. If you’re needing to do heavier MICROSOFT and pdf for work or school I’d look into an actual windows operating laptop but the Chromebook serves me well for basic needs.

Love Geek Squad. Used to keep up with technology. Arrrgh. Not anymore because the awesome Geek Squad is able to handle Arrrgh so much better.

If you do not purchase Geek Squad service, you are shooting yourself in the foot. There is no better protection for your device(s) than this service. It is well worth the cost. Do yourself a favor and get this service; unless you don't care about your devices breaking or paying for any issues that come up.

This a must for any gaming console. Especially for a launch console. Better safe than sorry. Also, if you can't live without your console for a day or so, this is a must.

Helped me with my laptop. Great services and done proper

Have used this in the past and a very good protection to have. Handles everything and makes sure your item is taken care of!best service compard to any olace else!

We paid about $2500 for our laptop with protection. The Geek Squad protection which was about $450 for 3 years, we only had the laptop for less than a year. We got the money back for our device! So, to me we only lost about 1/5 of the total amount I paid in the first place. That is great!

I have purchased this product twice now. As a recent graduate, I can say this is a must for any college student. I used this plan to its full extent the first time with having to have my first computer replaced during my junior year. The Geek Squad employees were beyond helpful through the entire process. I turned around and bought the product again when I received my new computer.

I had no problem returning my son's laptop for repair after spilling something in it. The problems came after when I was supposed to come in for replacement since they couldn't repair his and they gave me a gift card instead of just giving me another laptop. I'm still not happy at all. I had to use part of my gift card for a new printer or laptop for myself just to put with his gift card to replace his computer. I bought his on Black Friday so yes of course there's no laptops close to the same price. Well definitely think twice next time I'm buying a laptop or anything such. I couldn't even afford the extended warranty coverage this time. I'm very disappointed with best buy.

I brought my laptop many times for repair and every time they did a great job.

I have always purchased the warranty service plan with the Geek Squad anytime I buy anything electronic or washer, dryer, stove, freezer, refrigerator, computer and they have never let me down. They answer all my questions, fix what needs to be fixed and they are fast at getting the job done. Would not hesitate purchasing when necessary.