Customer Ratings & Reviews

Computer would not power on, not even 1 month out of the box. Have the Extended Warranty, took it back to a "local" (not by my home) BB. They said they have to return it to ASUS, it should be 2-3 weeks. A MONTH later, get the computer back, no charger. Called ASUS. Literally told me, "someone will email you in 4 days". That is UNACCEPTABLE for a 3K laptop ALREADY in for warranty work. On the phone with BB, the FIRST rep tried to help, but she couldn't get the store on the line, AND they don't even sell a compatible charger. Transferred to 2nd rep, told me to do a 3 hour drive back to the store (me thinking: "Are you mad, lady"). Transferred to another rep, can't do anything to help. Transferred to a 4th rep, guy also can't compensate. I'll never buy another ASUS again, and to BB..., I was only buying from you for one and ONE reason alone (Reward Points), now that's not even worth it (after another SILLY issue with a Car Audio Install). You've lost a customer permanently. Just a bunch of BAD... All around..

I have the security of the store if my laptop doesn’t work

This is a great deal! This is a good service to have.

Had to have it for my 7th grader for virtual learning.

Usually geek squad is very helpful fixes my problems quickly

I haven't had to use this service yet but I am so happy that it is available to me.

I purchased this when I purchased my laptop thinking I was covered if I needed assistance with anything. Boy was I wrong. I purchased dual screens to connect to the laptop and kept getting a "no power" message. I took the dual monitors and the laptop in to get assistance just to make sure it wasn't the laptop which I JUST purchased from them and was told I had to pay $40.00 for them to help me. Long story short, I was told that what I paid for only covered things such as the laptop not working, damaged etc. and even then, if it had to be sent out, it could take weeks to get it back. The technician still tried to help but his attitude said he didn't want to. Then he suggested that I purchase a power block with at least 40 watts, I purchased a power block at 60 watts and still have no resolution. I'm considering cancelling, it's just not worth it if I can't get simple assistance.

Everything is working great I have not had to call them yet

Must buy when purchasing electronics!!!!!!!!!!!!!!

Have always been satisfied with Geek Squad. Great Value

Another protected device just in case you need the support

Very durable case... to bad it isn’t made anymore I could use another on my iPad tht a currently use

Have not had to use luckily but would suggest to others

This is the best computer I ever bought in a longtime.

The Agents Is Very Helpful when it's needed! Very punctual!

always a good idea to get protection for electronics.

Buy for my cellphone super convenient went you need service

Best buy is the store to go to for tech new TVs and movies.

Must have for all eligible purchases highly recommended

Geek squad has been very helpful with all my electronics devices