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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 12041 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 500 Showing 9,981-10,000 of 12,040 reviews
  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents are always able to provide the support i need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone that buys a Laptop should definitely purchase the protection plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    reliable. Great for my laptop. Great answer kruhj

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great protection to have.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the lab top protection is great to have just in case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great protection plan I just wish more was covered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    always helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    staff often is helpful and usually resolves my issues in a understanding way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    can't be without it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is always a must. Nothing else to say.......

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bought for Mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was not clear to me that this coverage was limited when it came to the MAC and that I really needed to by additional Apple coverage for the screen. I did luck out because Apple waived the fee and fixed my screen for free but I did have to purchase an extended warranty with them. I would recommend this coverage to a friend by do advise to get all of the coverage and useage details.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for your feedback, HDMI. We should always make sure every customer leaves our store knowing all they need to know about their purchase. I apologize if some details may have been left out during that visit. It's good to hear that your Mac was able to be repaired and that you're back up and running!
      https://www-ssl.bestbuy.com/usw/termsconditions/anonymous will give you every detail of your plan, should you wish to reference that page in the future.

  • Rated 5 out of 5 stars

    Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good plan to have, well worth the money. I like it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money to get this for your electronics.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Can be useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't needed to use this but assume its fine? I'm not sure if I really needed it?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great warranty...a must buy to go with your product

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Depends on Who You Interact With

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had both good and bad experiences with the Geek Squad. The level of service you receive greatly depends on getting connected to the right person on the phone or with the right agent in person. The good ones are very good and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad is awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is wonderful, they will help you with anything you need!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek squad is a great protection for my product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend for peace of mind. You never know what will happen. Worth the cost

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A++

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having Geek Squad is a must on expensive Electronics

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No assistance at this time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not call for any assistance at this time from Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hope it work when nedded and don't have any issue .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad is one of if not the best warranty to have

    I would recommend this to a friend