Customer Ratings & Reviews

It made it quick purchase after buying the laptop.

Haven’t had to use it, but never know when something will happen.

Geek Squad protection is a must on all Best Buy products for us.

I really can't review this product fairly because I have not had any issues with laptop.

hope it works great when needed good comunication

Haven't had to use this service but I'm glad it's there in case I need it.

This people know what there doing. No complains. I

So glad I bought the protection plan. I used it yesterday. No hassles.

The salesperson was polite and helpful on my sale.

Expensive but well worth it. Accidents always happen and it’s good to be prepared

I always have piece of mind when I purchase the Geek Squad plan.

Expensive but you will get a good extend warranty for your device.

Very professional. Answered all my questions. Very knowledgeable about the product

I purchased this protection plan for an expansive laptop I purchased to do video and audio editing on for work. After one of the hinges on the laptop broke 9 months after buying it I brought it to my local store and they sent it away to be fixed telling me it would take 2-4 weeks to do so. It has now been over a month of me being hamstrung and less productive due to having to use me wife's inferior computer because they still haven't fixed my computer. I've called the national number 5 times in the last 2 weeks and every time the associate has no more information than I can get in the tracking repair link. Repeated notes they have put in for a tech to call me and explain what is going on with my laptop and what's taking so long have gone unanswered and it's impossible to call my local Geek Squad to see what they can do because every call goes to the national hotline. I've been buying my electronics including phones, TV's and computers from Best Buy for over 15 years but after the experience I've had with this, it may be time to move on to someone else!!

Always good customer service and not much waiting time...

Know what they are doing and are accurate. Can handle any problem in

Haven’t had to use it. But worth the money to protect my merchandise

I just love geek squad and all that they help me with

Has not let me down whenever I have needed to use it.

Geek squad was always amazing. Huge help with setting everything up.