Customer Ratings & Reviews

Everything that I’ve had a problem with on my devices geek squad has handled it properly

I have not used this service so far as the laptop is still working fine

I have used geek squad for numerous years. Always friendly and helpful

I have many many protection plans with BB and GS, love them all

The only way to go!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Geek Squad was always very helpful! Costumer service was excellent!

This protection is one of the best additions that I could've brought.

While we really loved the HP ENVY Laptop for the first 4 months (that we purchased with this Service ), in the 4th month after purchase, while primarily using it at a desk, not even traveling with it, an error message indicated a Hardware/Fan Issue. Since stores were closed due to Covid19, we called Tech Support who troubleshooted to verify a Hardware problem. We were told tjhat we had to wait for a store to open to bring it in for Service... which really sucked by the way, but we understand it's not their fault they had to close their stores. When we did get an appointment the week stores reopened, we were told we would they would have to ship it to HP for repair, indicating we would not have a CPTR for 5-6 weeks??? Unreasonable... We asked for them to refund the purchase amount and we would apply it to a new computer right then and there. They were not willing to do that. Instead they told us we needed to BUY at FULL PRICE a New Computer, and Return that New Computer when Our Hardware Failed Computer returned??? NOT THE SERVICE WE EXPECTED WHEN WE BOUGHT EVERY WARRANTY AND TECH SERVICE THEY WANTED TO SELL US IN THE ORIGINAL PURCHASE... But we had no choice. WE WERE TOLD THAT IF ANY ISSUES OCCURRED THAT COULD NOT BE FIXED IN STORE, THE ITEMS WOULD BE REPLACED. WE BOUGHT TOTAL TECH SERVICE + EXTENDED WARRANTEES. APPARENTLY THAT'S FALSE...

Agents always helpful with any questions or concerns.

This is good insurance to have in case something happens to your purchase.

Great price for the service. Awesome customer service

what more do you need then if you might hav etrouble with your computer buy this geek squad protection to help out

I love the Geek Squad. Quick and easy since I'm not computer literate. I

always buy geek squad you will not be disappointed

Always get the plan. You'll be glad that you did!

Fixed my laptop in a couple of days and installed security features.

You guys are amazingly great at what you do for us!!

Best Buy always provides easy breezy customer service and satisfaction.

Hope i never have to use the service, but for the cost it’s silly not to get it.

Always good to have because you never know when you might need it.