Customer Ratings & Reviews

Nice item. Definitely worth the money. I feel secured. I like it.

I love the piece of mind the protection with Geek squad gives me.

Peace of mind is the key here on a fairly substantial investment

I set up my laptop myself and downloaded items and apps

compared to other online services this was on par with the cheapest

The guys that have helped us have always done a great job!!!!

Purchased 3 year Geek Squad Plan with accident protection on 2/25/2019 with an online purchase in store pick up of a laptop. The computer was dropped once by my son which was a bottom case only replacement and a hard drive replacement. That was one repair. The other repair was a replacement of failed hard drive. Then was sent an email the plan was cancelled by Best Buy as the use of the plan exceeded the benefit amount. 6 months left on the plan!! At the time of purchase, the terms and conditions said if the entire computer needed replaced the plan would end. It never said after 2 repairs, much less 2 times of a hard drive! I was never provided a written copy of the terms and conditions being that it was an online purchase, but I had read it all prior to purchase! I trusted Best Buy when obviously I should not have!! Now, magically, no one can provide a copy of the terms and conditions and when trying to access it online for the date I purchased, it just won't open! I truly think this is a bait and switch sales tactic! If it's honest, where is the terms and conditions to back up their claim? Is this even legal?

I just bought so I wish work when I needed, and after that I can see how work

Great protection for thise Oh no! Moments.. So glad I have it.

Work smart not fast, but all motorcycles are equally important

What they don't tell you when you purchase the 3-year protection plan is that it takes on average 5 weeks (what the Geek Squad agent told me) to complete the repair. They have to ship the device out to their central repair processing center. When I think about it, I paid $320 for this service two years ago, which from a time value of money perspective is not that different from the amount I'd have to pay right now to a third-party repair business to replace my cracked laptop screen. The only difference is that the third-party repair guy would fix my laptop much faster than the 5 weeks offered by Geek Squad! This protection plan is worthless.

This is an amazing plan, but I hope that I never have to use it

I will always add protection on all my items. It is amazing

2 years protections plan are always worth every penny...

good service will fix any thing or replace your product

Best Buy has always had a very knowledgable staff, great support.

Extra warranty just incase you ever need it. Better safe.

Pretty good, good piece of equipment, well made, would buy another

Pretty good, good piece of equipment, well made, would buy another

so far haven't used this service which is good. peace of mind