Customer Ratings & Reviews

the phone number you can't get anyone on phone and when i do they refuse to do unless i take computor back to best buy ..over 2 weeks for an appointment

Got a full year on 3 devices for anti virus software

Best Buy has the best protection program for laptops that I have seen so far.

Good thing to have for my computer. It's like an extra security blanket

So far when I called for assistance, they’ve been helpful

The reason I decided to get this is because in he past it has been very useful.

1 year protection is great to have I like it thumbs up

Great..love it its awesome.its amazing love it great.

This is a total waste of money, Spent 339 for three years of service and they want me to spend an additional 199 or even 39.99??!! My laptop. Acer - Nitro 5 - 15.6" FHD 144Hz IPS Gaming Laptop - Intel 11th Gen i7 - NVIDIA GeForce RTX 3050 Ti - 16GB DDR4 - 512GB SSD as purchased last march, today its having a hard time just trying to turn on, I've Done multiple scans no viruses. when do get it to turn on I reached out to Geek squad for support, and they wanted me to either spend another 199.99 for TOTAL SUPPORT or 39.00 for this one issue even though to me this is a hardware issue. which the listing even says. "If there's a failure from normal wear and tear, we'll repair it. This could be a problem with an internal part or speaker, or how the product was manufactured. It could also be caused by dust, internal heat or humidity. If your battery won't hold a charge, we'll replace it. Get a one-time replacement for your original rechargeable battery if it fails to hold a charge. If your hard drive stops working, we'll repair it. We'll cover the cost of repair if your hard drive fails through normal use. Does not include Data Recovery." did geek squad try to assist no they just went right out to software issue and GIVE US MORE MONEY. -15 out of 10 would not recommend.

Always buy geek squad protection to protect my valuables

Have not had to use it yet, so.....we’ll see if I do

Extended warranty- it’s for protection in the future/ hopefully we don’t need it

Need a zero star. So this protection will not cover issues related to inaccessible BIOS. I have a 3month old faulty ASUS laptop that would only display the logo on power up and this plan does not cover that. Geek squad claims its a software issue and requires $100 to diagnose the issue and potentially another $250 payment to fix whatever they find. Buy this plan at your own risk!

It’s nice to know that there is help when it’s needed

I would not be able to say anything about it yet and I hope it stays that way!

The agent was courteous and worked hard to service my device

I know, if there is a problem, I can go to Geek Squad.

Pricey but worth the price especially when you need it

Always good to have for those unexpected accidents.

Easy to install any one can do. So far so good no viruses... Knock on wood