Customer Ratings & Reviews

So far so good. Hopefully I will not be needing it

Geek squad helped me fixed my speaker on my computer.

Technicians that come out are great and work is complete

hope i dont need it sny time soon to expensive for me

I met the purpose. No much comments about it. Just good.

I buy this only to be safe if my product fails to work.

Agents received our laptop in Aug. 2020 and we did not get back until Oct. 2020. Way too long to be without an essential product. When we received the device back it still was not operating appropriately and they were unable to further assist. Intermittent black screen, slow processing, and freezing. Product protected by Verizon Digital Secure. Haven't used it for months. I feel like I paid for the subscription and waited 3 months for nothing.

WARNING!! I bought the computer for a family member who lives out of state and purchased the Geek Squad Protection for it for 3 years. Computer broke, and they went to take it in - only the original purchaser can take it in to get it repaired. I went through 6 phone calls, she went through an hour trip before we finally had to "switch" the ownership of the protection plan to her. The Best Buy customer service told us one thing, while Geek Squad told us something completely different. Before you buy - be aware of this pain of an issue

My previous experience with Best Buy warranties is long wait lines--too long!

I haven’t had any problems with this computer yet but good insurance Incase

Very nice and sleek machine. Quite fast processing however it constantly restarts unexpectedly causing a lot of work to be held up.

You Have to purchase protection. Better To Be Safe Than sorry. Do The Math

I'm glad to know they're there for me if i need them. Good group of people.

Haven't had to use this yet and I hope I never have to. #securityblanket

Like the saying goes! Better safe than sorry!! It’s better to be prepared!

What can I say, it's good to have if you ever need it.

Havent had to use it to evaluate just ourchased as proactive protection.

This was the worst experience I’ve ever had in my entire life with any kind of customer service at all! Not only was I sold on this service and completely given 100% inaccurate information. I then proceeded to bring my computer in after only owning it for a few months because the microphone and speaker drivers are just automatically disabling themselves and there were problems with the screen settings. I was unfortunately told everything the previous salesman “sold” me on was 1000% inaccurate. I cried in the store because I wanted to take my work computer for two weeks to do troubleshooting... when I only have that 1 computer, I live alone and I work from home. I also spend most of my day on Teams and it was imperative that these features worked. It was a brand new computer and all they wanted me to do is send it back to the factory or have it looked at for two weeks but that was not an option for me and then I’d already been there for 2 1/2 hours after having multiple appointments... The employee at Best Buy is really to blame and as a matter fact you should probably look up my receipt and find out who it was and fire them because they are an absolute liar I almost found like a person in the store that day I was so upset and I wanted them to come talk to the manager and I want them to tell them to their face what he said to me so that they could then teach their employee that they don’t know what the heck they’re talking about because they obviously weren’t trained. I somehow got suckered again because I needed a TV and I can’t even start that whole issue but it was the last time I will deal with Best Buy. At least for major electronics. I cannot have that. I run a business.

took a little while to get a status on the item, but worked out in the end.

great service to have with no hassle. geek squad .