Customer Ratings & Reviews

DO NOT get best buy protection! I would actually advise to NOT even make a purchase at best buy. I spent nearly $4000 for a tv, a laptop, and protection for both. There is damage on the laptop that I did not notice until some time after the return window. I went in last week and was offered a smaller screened laptop due to the price of the more comparable one costing more. I cannot wait for repair as I’m in school now, I offered to come back when they had another sale on the other laptop. This week was a la or day sale. I went in to exchange it, as that’s what offered less than 7 days prior. They refused to exchange it. Told me to come back during school break around Christmas. This coverage alone was $795, and I have wasted so much time and dealt with disgusting behavior from a store rep who did everything to refuse exchanging my laptop. I will NEVER purchase ANYTHING ELSE from best buy!

Haven't had to use it yet, but they've been great in the past.

Geek squad sent out my device to Kentucky for repair. They received it on July 2 and it has not been repaired or assigned to an agent yet, even though the parts that need to be replaced are in stock. It has not moved since July 2. I called the geek squad number and they said that they would send me an email on the status. I have yet to receive it. Yesterday I went into the Walden Galleria store and spoke to the manager. He told me he did not know what the hold up is, even though the parts are in stock. He told me he would check on it and call me to let me know what was going on, but I have heard nothing yet. No phone call or email. Either fix the laptop or give me a new one! I had spent a lot of money for a warranty and this laptop, entrusting geek squad for quick repair. Not happy with this service right now! It is now July 21 and without a laptop.

IT IS A GREAT LAPTOP 360 HP .IWILL RECOMMEND THIS TO EVERYONE

Purchased this for the first laptop I purchased. It has been in repair for over 5 weeks. No updates, no calls. When I call them they act as if I am bothering them. No text updates, no nothing VERY BAD PRODUCT AND SERVICE.

Never used this. If you end up needing it on a product within the first year, you should have picked a different product.

BEWARE before you purchase this plan! This will not cover you for theft or loss. Additionally, they will not allow you to transfer this plan to your new computer for the remaining portion of your plan EVEN if you purchase the identical computer from Best Buy. Forces you to buy yet another plan. Not very useful when it matters the most!

Usually do not buy the warranty, but figured I should onbthis one as I bought a high end tv. Hopefully I will never need it, but good peace of mind. Pricey items should come with a longer manufacturer warranty.

Great for peace of mind. They help you with anything!

With a newer model of laptop, protection is required.

Glad we bought the Greek squad it's good peace of mind.

I haven't used it because i haven't had an accident yet.

I paid 3 years Greek squad protection for accidental damage. I visited three geek squad for at least 3 times and they were unable to do anything for me. They made me purchase more items which never fixed my problem. Later they asked me to leave my laptop for 4 to six weeks so they can take it to a third party to fix. Then they told me they will be unable to transfer my data and I have to do it on my own. My question is, why do you sell protection and support of you are unable to do it.

Worth purchasing, even if it was just for peace of mind.

had a problem and the geek squads took care of it quickly

Great service, no problems. Someone is always there to help

Excellent way to protect your device for a good price

The terms and conditions seem fair. Let’s see in time.

Geek square took my computer just to fix the screen and it still to have tech issues due to it breaking. Worthless

Get the extra protection. It is worth every penny.