Customer Ratings & Reviews

Never had to use the service so not sure if it was worth the purchase.

Never had to use the service so not sure if it was worth the purchase.

When purchased I was led to believe that my laptop was fully covered. However does not covered problems caused by software

I expect more from a name like Geek Squad but over the years, this service has become less impressive. It's always such a mission to get anything done in a convenient or timely manner. The customer service is often abysmal and during the pandemic this was altogether useless. Unless you get a full new replacement, this a kind of a pain to bother with.

Sent the unit back due to a defective power button. Wasn't interested in using this; it wasn't all that great.

I bought this 3 year plan with my laptop 2 years ago. I brought it in today with a totally black screen. The girl that was helping me told me that repairs are not covered since they could do them in house and not have to ship my laptop out. She also told me that if I spilled something on it, it would have been sent out, and been covered. (Next time I will just say that I spilled something on it.) She said it would be a $100 diagnostic charge plus any repairs parts and labor done. I told her to get a supervisor as I paid almost $500 and didn't see why I should have to pay for the repair. The supervisor came over and said that only software or tech issues are not covered. Any hardware is, and therefore my repair is totally covered. He also said they had to send it out and it would be a minimum of 4 weeks for the repair. After today I would have to think twice before buying the plan again.

I purchased this just to make sure but I feel like I did not needed since I never got to use it and it was just money invested in something else that I didn’t need

Best Buy shipped this item in an oversized box with no packing material…

Always good to make sure you get INS. but i wish they were included sometimes over a certain amount spent. Sure I'm not the only one who thinks it.

I haven't used the warranty yet so I am not sure how quickly I will be assisted.

This plan doesn’t cover didly squat! I literally made a recent purchased an HP laptop and figured that I would be covered for software/hardware unforeseen warehouse issues. I made the purchase 9/6/21 for classes. I literally downloaded zoom and windows and the microphone is faulty after multiple updates. Following bringing the device in store I was told I would have to pay an additional $200+ to fix a possible software issue that may require a hard reset which may/may not work. Really!?! I just purchased this device, paid for a warranty and y’all want more money? What in the world is the so-called warranty for. That said, this is the 3rd computer I’ve purchased from BB Clw, other 2 devices no issues. No manager support or customer loyalty. Warranty is as good as monopoly money.

I purchased this service and have never used it. There are no instructions. I guess if I need assistance I have to take my computer down to the store which means standing in line. That just is not productive for me. It really has been a total waste of money!!!

Don’t really need the protection plan for a year because it’s not worth it, but it maybe if you get the 3 year plan

They were ok not sure what I was expecting wanted them to be able to do more

This is great service and great to at least have for unexpected it situations. So far I have no issues or encountered bad experience yet.

I bought 3 chromebooks and 3 warrantys on line in November. We live in a remote area and the closest best buy is 3 hours away. One of the hinges broke on the chromebook and I was told the only way it could be fixed is if I bring it to the store. I bought it online because I do not live near a store. So basically I bought 3 warrantys totalling a little over 130 dollars and they do me no good unless I drive 6 hours round trip to drop of the chrome book. Biggest joke ever will never shop best buy again.

While I never had any issues during my first year as a GeekSquad customer I expected to be able to renew the service. Unfortunately I was not and now may have to pay out of pocket for technical issues with the computer I bought the service plan for in the first place.

it's worth it if you have an issue within the 2 years but NOTE that they will NOT let you Add On coverage later

I honestly should’ve known better not to but this protection for my laptop. If you take care of your electronics and know that you won’t break it in any accidental way, don’t let them convince you with their whole “better safe that sorry” talk. If you’re worried about any long term defects down the road, register the manufacturer warranty. Only buy it if you know you are prone to breaking your electronics and don’t take proper care of it at all.

Not a fan of this peace at mind they sale you. I had a repair done on my daughters gaming laptop (the repair was for the screen not the battery.) when we got it back we plugged it in worked great okay awesome. Well she leaves it plugged in normally but one day we wanted to have a bring your system in the living room family gaming night she unplugged it and it shut off it would not turn back on. Unless the power cord was plugged in. took it back asap it happed to be the posted date it”expired”. they said it was already expired and I’m out of luck unless I wanted to pay their repair prices.I called the customer service line they seemed to careless. It’s my fault for not checking their work that’s why I say there is no peace at mind in it. I have 8 kids so I would normally buy the protection plan but not anymore no thank you.