Customer Ratings & Reviews

Not a fan of this peace at mind they sale you. I had a repair done on my daughters gaming laptop (the repair was for the screen not the battery.) when we got it back we plugged it in worked great okay awesome. Well she leaves it plugged in normally but one day we wanted to have a bring your system in the living room family gaming night she unplugged it and it shut off it would not turn back on. Unless the power cord was plugged in. took it back asap it happed to be the posted date it”expired”. they said it was already expired and I’m out of luck unless I wanted to pay their repair prices.I called the customer service line they seemed to careless. It’s my fault for not checking their work that’s why I say there is no peace at mind in it. I have 8 kids so I would normally buy the protection plan but not anymore no thank you.

Not a fan of this peace at mind they sale you. I had a repair done on my daughters gaming laptop (the repair was for the screen not the battery.) when we got it back we plugged it in worked great okay awesome. Well she leaves it plugged in normally but one day we wanted to have a bring your system in the living room family gaming night she unplugged it and it shut off it would not turn back on. Unless the power cord was plugged in. took it back asap it happed to be the posted date it”expired”. they said it was already expired and I’m out of luck unless I wanted to pay their repair prices.I called the customer service line they seemed to careless. It’s my fault for not checking their work that’s why I say there is no peace at mind in it. I have 8 kids so I would normally buy the protection plan but not anymore no thank you.

Good service, the only downside is that we have to send the computer back to the repair facility - 3 weeks without it

We failed to get help when we had difficulty in installation of a software. I hope I do not have any problem if my computer malfunctions.

Descent but not worth it since I don’t have a need to use them that much at all.

Bought this along with my $1600 surfacebook. Up front Best Buy will bend over backwards and promise you everything with this protection plan but when it comes to actually getting help they give you attitude, a hard time, and makes it seem like they don’t have time to help you. It’s like you have to beg for their time as if you didn’t just pay $200+ for the protection plan. NOT WORTH IT

Kind of irritated I bought two years of this protection when ASUS provides damage and spill protection free for the first year.

This pc desktop has multiple features to use as a pc desktop, tabletlet and touch screen.

They are good at trying to figure out and fix things. I bought the wrong thing, but have used it several times and feel good value for price.

They did a good job with mounting my tv however when it came to my computers repairs they always find a way to not do anything to help or up charge you.

Dropped chromebook off at our local store for repair. We had it sent to a store near my daughters college for pickup once fixed. Only worked for a little while after and then was never able to turn on again. We were told we are now outside of warranty. Purchased 08/2018 and had a 2 yr accidental protection.

cancelled this as 2 years was going to cost me $189. that is almost the price I paid for the laptop. they will let you cancel but the refund took an entire 10 business days.

I have not used the warranty yet. It is always good to have a warranty.

According to other geek squad guys, it doesn’t cover what the one that sold it to us said. So I wouldn’t recommend it, based on that.

According to other geek squad guys, it doesn’t cover what the one that sold it to us said. So I wouldn’t recommend it, based on that.

I purchased this protection for my Dell laptop purchase. I used it last year when my trackpad failed. They fixed one problem but created another problem when I could not cut & pace. I had to use this service again. Point being. They should check their work before returning the device as fixed.

My geek squad service was good. The people were very friendly and helpful.

I was happy when I bay the laptop but just two week later after pass one year of warranty my computer start with problems

Just didn’t need it as much as I thought I would and they could repair my MacBook

Although I didn’t use the geek squad service l, it can be beneficial to those that run into technical problems often.