Customer Ratings & Reviews

I bought an ACER Chromebook. The chromebook was defective. I bought an ASUS Chromebook when I returned it. My insurance "that I paid for" should not have been used for something that was bad when I got it. They would not switch the policy to the ASUS. I don't like wasting money, and dealing with your store policies is a waste of both time and money.

Geek Squad team at the Montrose, Oh store is ineffective, they lack knowledge in common sense setup for laptops. They had to re-do our TWO computers twice. They sent us home with a computer that we bought that had a damaged hard drive and they admitted they knew. After exchanging it for another one, they sent us home with a password on the device that kept the computer provisioned for the store demo. It was ridiculous the hours and meetings we had to have with them to get resolution. I won’t buy Geek Squad EVER again.

I've not yet gotten any value from this purchase , but it is "insurance" -- any pays of in the event of a problem. Hard to know whether insurance is over priced or not.

Waste of money! Had to make numerous long phone calls to get this refunded after 2 months! Finally when approved, had to go to the store to get the refund and the representative at the counter was extremely rude! Told me the insurance was used up because the cost was higher than the premium. I asked what if it had been repaired and he just shrugged his shoulders and told me there is a supply chain shortage, haven't you heard about all the ships waiting to off load their merchandise? There's a shortage so we can't help you. You're lucky we are giving your money back! Unbelievable! Where was this guy trained?

Never used them, I think it's awful that as a Best Buy loyal rewards member that I would have to pay the amount of money to have them come out.

Was not offered when I purchased product. Thankfully I was able to buy but it was pretty expensive. Like I said, needed for a product like this.

Needed to replace my charger for my chrome book through my protection plan. I was on hold for 30mins Until I was able to talk to a rep at geek squad. Told him what I needed, He transferred me to another department, after talking to that department for 30mins he said he needed to transfer me back to geek squad. Was I hold for another 30mins just to have someone hang up on me. Didn’t get anything resolved.

I’m having a terrible experience with this computer

It is very difficult to get service through the plans sold by Best Buy. Some people may benefit from going into the store to drop a product off and then picking it up when it is is fixed. As for me, I would just as soon mail it in, a service that Best Buy offers but that I didn't know about during the ordeal of getting my laptop repaired, which took about a month. As for the repair itself, they did half of what I requested, the other half they didn't address at all, and now my camera switch doesn't work. One thing I learned after it was too late to return the plan is that even though I purchased my laptop at Best Buy, I could have bought a plan through HP. I mean, the moment you turn on a new computer you get lots of offers by HP to buy one of their plans. Oh well, I learned my lesson.

I have used geek squad before in the past and they have done phenomenal work, only thing is I just bought a computer not too long ago and got the 2 year plan, yet it seems that the only proof I have is carrying the receipt around. I know I am going to lose it within 2 years, don't understand how they cannot seem to find it by using my best buy credit card I signed up for or have it attached to my account.

Absolutely dissatisfied. Horrible service; I bought a $1200 laptop and when opened later found out it was dented. Contacted geeksquad to see if they can replace it or fix it for me and they said they couldn’t do anything for me.

It is a good option for a basic laptop. Good starter laptop

I haven't had to use it, and hopefully I never do but they generally seem to be pretty good about handling any customer service issues

Have never used a protection plan on a laptop so the verdict is out as to how geek squad would remedy a situation shall it arise.

Best Buy sells you their ridiculously priced warranties, and does little to nothing to assist you with your damaged product. I had such a fight with fixing my laptop, and then they credit you back the price of the laptop at the time, as opposed to replacing it with the same or similar equipment. So if the one you bought a month ago is now higher priced, you're out more money. What a cruddy warranty! Do better, Best Buy!

Didnt work out for me. Damages on computer weee higher than the cost of inaurance

Too bad it doesn't cover my cracked TracFone screen. But great job on data transfer from my old fried PC,s hard drive.

Haven’t had to make use of it yet, but glad to have it in case of a problem

Why did I pay out the nose for this protection if my laptop is to be misdiagnosed and I'm told I have to send it out for 4-6 weeks to be fixed. 4-6 weeks is an absolutely ridiculous timeframe, if I could go without my laptop that long then I wouldn't even bother getting fixed. Everyone is nice but 4-6 weeks is absurd especially when it is both less than 6 months old and I have purchased the extended warranty

So far so good. Wasn't able to get a manufacturers warranty but was able to add this. Seems like a good deal for laptops.