Customer Ratings & Reviews

The GEEK Squad was not very helpful in helping me reconnect my HP laptop with my HP printer. The first person could not help, and they connected me to someone else. Even though I purchased the protection they wanted to charge Another $39,00 to help me connect.

That said, the warranty was 2 years and looks pretty comprehensive. Hard to evaluate until / unless I actually make a claim.

I returned this with the laptop that quit on us it was a open-box so you get what you pay for rite. I chose total tech over repurchasing this & im glad i did. Sooooo many great benefits too with TT that this just doesn't even compare! Its a little pricy but pays for itself fast. Its still geek squad just with better service for us for a change !!

Just bought this on Christmas Eve for my daughter and it will not hold a charge at all. I even had her wait to charge it 3 different times until the battery was very low to build it up and make it stronger and it’s horrible!! She barely has anything downloaded on there.. very disappointing

With so many offers being thrown at your face, how was I supposed to know this was for your computer and NOT for another Best Buy offer??? SMH.

Typical extended warranty protection. I haven't had to use it yet but the peace of mind is always there

My BestBuy profile shows that I have a support plan and that Secure Anywhere is included, but the antivirus does not show in my library when I try to download. I cannot get any help by phone or chat to resolve this problem.

Horrible. 3 or more weeks to repair. Sat in the box for a 2 months. Tried to charge and the charge port is bad. Didn’t bother to test before handing back to me. Trying to sell on eBay as they won’t refund my money for unit. Just an unpleasant experience and a promise that was barely kept. The more time wasted the less the item will be worth when eventually listed on eBay.

This protection is a scam! My laptop broke, Geek Squad service failed to fix it, Best Buy refused to provide same model replacement, because it cost more now. I was issued the discounted price of the laptop back to store credit, that is not enough to buy same laptop in Best Buy now, and I lost $200 that I paid for 3 years of Geek Squad service!

All laptops need a warranty. This is always necessary/required.

got it as insurance. didn't need it. product was fine, and we took good care of it. so insurance is a gamble

I do not recommend this service. It's expensive and not sure that people are aware that Geek Squad sends out their repairs and one would have to do without their computer for 3 weeks or more, even for simple repairs. This is not acceptable. My suggestion is to find a good local computer repair shop and go with them. Plus you will be helping small businesses

haven't used it yet but hopefully it is good since a lot of bad review about the service giving to customer.

i had a repair done on a laptop, and had to take it back a second time. this time they replaced the hard drive. maybe it will work this time.

The warranty is too expensive. I purchased for a HP Laptop and decided to cacel it when I realized that HP had the same plan for a lot cheaper. I waited on the phone for roughly 40mins beforebI could even talk to someone to cancel it. I can only imagine how long I'd have to wait if I needed service. Notbworth the money, at all. However the rep was very nice and easy to work with.

I had my printer a little over one year., covered with a 4 year warranty . The printer malfunctioned . Returned to Best Buy , lost over 2-1/2 years of geek squad protection. Best Buy didn't have a replacement for my printer .

I’ve seen really amazing warranties, and I’ve seen terrible ones. This warranty is appropriate in a lot of aspects, only because it’s on the pricey side of things. I can’t be upset, since I bought it. I guess you pay extra for the peace of mind.

Works just don't like the fee charged. protection is a good thing to have.

The Geek Squad referred me to the wrong place for an exchange or refund on my computer. Only had it 3 days it was damanged. Purchased the damage protection coverage. I had to purchase another computer because I really needed it for work. The original computer no one will accept it or exchange it and why couldn't I get a refund if I had a warranty and had to purchase another 1 because the store wouldn't exchange it

Love geek squad use them all the time for computers and TVs and electronic device that I can’t work or that don’t work.