Customer Ratings & Reviews

It took 2. 5 months for them to determine my device couldnt be fixed. Sent it in the middle of August and didn't hear much until early November. I was initially quoted 3 weeks due to covid. Only get this if you can afford to wait.

It was ok but not perfect. Had to replace computer. Not completely covered.

Really can give a review on them never use Geek Squad for my computer.

This protection is a scam! My laptop broke, Geek Squad service failed to fix it, Best Buy refused to provide same model replacement, because it cost more now. I was issued the discounted price of the laptop back to store credit, that is not enough to buy same laptop in Best Buy now, and I lost $200 that I paid for 3 years of Geek Squad service!

Horrible information. I spent over an hour in store with someone asking about all the coverages. I spent over 1000 on a laptop, got the all the Microsoft coverage and then purchased this plan. I was told I was getting the plan that covered everything to include up to ten additional items if I needed to use geek squads for that. Well I made an appt with geek squad today went in and was told that is not the plan I have. I spent a lot of money for people who are supposed to know there job to tell me the incorrect information and sell me the wrong coverage. So I can’t speak for if they can actually fix anything. As of for customer service with employees being knowledgeable and giving correct information beat buy needs to do A LOT better.

It's hard to say anything good or bad about this since I haven't used my geek squad protection

Feels like a waste of money, grandchildren can troubleshoot. Never used geek sqad

I bought this when I purchased my laptop. I haven't really needed to use it.

Haven't had to use it yet! I have a peace of mind since I have it if I need to use it.

decent but overpriced, wouldn't recommend it. Better to go with creditcard warranty

I returned this so im not sure if I tried using it, I dont remember to be honest.

Make sure that if you plan on getting coverage you get the one that covers EVERYTHING.

I need to come in to use the Geek Squad service but my warranty has expired.

I hate that you really can't trust the products that you buy. So, you feel like you're forced to buy it

It definitely gives you a sense of security although it's really not necessary if you can reasonably take care of your hardware.

1 year accidental coverage for Microsoft laptop, The charging cable stripped and was replaced. but was replaced with a third party charger, not an original Microsoft laptop charger. does not stay in the port keep falling out. and it already broke. not sure if best buy will replace since warranty is up. have not been able to go to best buy due to Covid 19

For a young teen so wantes to be certain if any issues they would be handled

In this situation couldn't fix my Chromebook that I purchased the service for without paying for more updates that cost more than the original order.. Usually I'd give Geek Squad a 5 star review, I guess it was just circumstances.

Not sure why the sales associate felt I really needed this add-on when I already had the Total Tech Service Agreement in place but I was in a hurry and paid extra for this. Sometimes your Best Buy is to take your time and consider just purchasing on-line so you have some time to think before pulling the "gotcha" trigger.

I’m very sad because my computer it took long time to get fix