Customer Ratings & Reviews

The laptop was working really well until last week out of nowhere the hinge came off. I’ve never drop it. Only used it for school work. Don’t buy this product.

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Since I bought my divice I don't have any problems so I don't have nothing to write.

I've had my computer in three times for the same problem with the sound, and it still doesn't work. It's been an issue since I purchased my computer last year. I've talked with some really knowledgeable and courteous tech staff, but they don't seem to coordinate well with each other. The last time I came in, they did the very same work they'd done the time before expecting a different result, though I've had LONG talks with them each time.

Biggest waste of money and Buyer beware. Purchased coverage for a chromebook. The chromebook fell off a desk and broke the hinge. The display works. Now they are asking me to pay additional $ 395.17 to replace the lcd display. The display worked fine when I turned it over to them. I have been on the phone well over 1.5 hours. The warranty only covers to a specific amount. I purchased the 2-Year Accidental Geek Squad Protection. They do not honor their own statement " If you accidentally damage your product while handling it, we'll take care of it. Enjoy peace of mind knowing that you're covered if the unexpected happens."

I should be calling them as the computer seems a bit slow but I haven't call so I cannot give them a rating.

We bought this to add to my daughter's laptop as a just in case. Kind of pricey, but worth it if it's needed.

I haven’t used the service but it’s an extra that I enjoy.

I bought this very expensive HP laptop, over 2k, for whatever reason the charger stopped going into the laptop so I had to take it to Geek Squad to get repaired. I rarely use this laptop, doesn't even leave my office. Got the repair done several months ago, I go to plug my laptop in, and I have the same problem.

This was simply a purchase with not much of an explanation

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I took my laptop in to have the info backed up on a flash drive and they lost my computer! Now they say they won't replace it.

Typical extended warranty protection. I haven't had to use it yet.

Did they best to help me with my problem, even after my mother board got changed.

Was not able to fix in store had to be sent off. If it could have been was going to be an excellent buy

I have not used this service, I hope is good if and when I need support.

I havent had to deal with them yet!! Nice to have the back up help

When I made my purchase, it showed delivery to be 5/20/24. It is now 7:25 PM on 5/21/24 and I still do not have my laptop, yet, my geek squad service was activated a day ago. This shorts my plan for one day. While it may not be a big deal, 1) I'm not getting what I paid for 2) if I have an issue the day after my plan expires it seems I shouldn't be penalized since I have yet to receive my laptop. (Can be confirmed with tracking through UPS)

Don't trust Geek Squad, but always get the warranty.

Don't trust Geek Squad, but always get the warranty.