Customer Ratings & Reviews

the geek squad black tie protection is better than most of the brand service and more convenient to redeem.

Never ever sign up for Geek squad. Took a "protected" computer to be serviced due to a power surge which was clearly covered. Waited a day to have a service apt, which didn't fix the problem. the next day returned for another fix on the same computer and were charged close to 100$ for repairs. the fee was charged due to being too beat down after 5 hours waiting to fight at the time. The next day a call was made to request a refund and the tech over the phone transfered me over and over and started making discusting noises on the line while on hold. I'm now asking for a full refund on the geek squad....horrible service!!!!!!

In home service option is great but I got 3yrs of accidental coverage total protection from HP for less than the one year with Geek Squad. I sincerely feel Best Buy loses major points on their value pricing when u add in warranty cost. Often times their warranty cost place the total price 15% above competitors

Was purchased under false guise that it would protect everything, not just hardware, but the equivalent of a full bumper to bumper warranty. When computer stopped working, I was advised that it was a software issue and it wasn't covered under the protection I bought.

Accident protection should not be expensive. Should be more economical

some times seems you have to wait in a long line, wish they had more workers! over all satisfied with our geek squad.

My laptop isn’t covered because the CPU that the manufacturer installed isn’t installed correctly. I have no idea how to do it. I need a working laptop

They really tried to help over several days, but were unable to fix the problem and blamed the problem on the computer. Called my IT friend that then fixed the problem in less than 15 minutes.

Product is awful. It has been returned three time (counting this one). Repair lasted less than 2 weeks. It takes 2 weeks to get an appointment with the geek squad and another 8 weeks or more out for repair. I am demanding a replacement this time as the product has been broken and out for repair 90% of the time since we purchased it. It is a lemon. An the protection service leaves much to be desired.

Do not buy this extra plan as it is a waste of money. If you buy this plus the Total Tech Support they do not tell you that once you bring your brand new device back to the store for repairs, that they deduct the cost of the repair from the plan. As always happens, the deduction will occur before the time on the plan runs out. So you are stuck having to buy items from another store to bring to them to fix the device they sold you. So disappointing. Never again.

My credit card was just charged for $69.99 for this warranty. I did not give permission to renew or charge my credit card. This is not the first time I've gotten charges from the Geek Squad. I now have to dispute this charge with my credit card company.

Haven't had to use this protection yet. Hopefully it will be worth the money paid.

the agent add the protection to my Laptop and i Have been renew it for the past three years

Easy to install Works good recommend to anyone needing bigger screen

The first computer broke this is the second one so we had no choice to buy the assistance

HP has the same thing with added protection for theft and it's less expensive

Haven't used it yet but gives me a piece of mind incase something goes wrong

These guys are terrible! Took my son’s laptop in 1st week of December, they told us they we keep us updated. I have t call every second week to ask for an update, every time I did call, I am on hold for 30 to 45 mins. Today is the 21 of January, 2021. I called again for an update and was old they emailed me on the 9th to come in for an instore credit because they can’t fix the laptop. The only email I got on the 9th was to tell me that they are still working on my son’s laptop! Worst customer service!!

Long waits for service but worth it if your device has a catastrophic failure.

Item is alright. I wouldn't not suggest it or wouldn't stiffest it.