Customer Ratings & Reviews

I hope to never find out if it really a good product, I am usually good at not breaking things, but you never know

I hope they'll be there for me when I need them. Had previous repairs not work so well...

Got the 3 year plan since that is generally the lifetime of a computer.

My computer screen cracked. took it in for repair. all good a month later battery started giving issues. took i in for repair they told me they could not repair it i need to make an appointment even thought i made the purchase on line. So they could assist me went to the store waited 30 minutes after my appointment time for them only to give me a gift card and told me to go pick something out. So they updated version is more $$$ plus i have to pay another the 199 for more protection. on the new device. They no how to get you.

Had to get it with kids in the house. Haven’t had to use it yet

Kinda expensive for what it covers. Only got it because it's better than not having it.

I had an issue with the laptop I purchased, I 2as told by Geek Squad they could ship my laptop out which could mean a 6-8 week return or replacement. But the plan did not include them fixing it in store, that it would be an additional charge.

Yes, I had the date wrong when this plan expired. BUT, Best Buy or GS was suppose to email me when the plan was about to expire. It expired 6 weeks ago. I go to my account to set up a repair and find out. They want to charge me $199 for a troubleshoot appointment! That's more then the plan! I wanted to extend the plan. I know its the webcam so I ask for a ball park of replacing webcam. They don't have a price list. So I have to pay $199 for them to tell me what I already know is wrong and then they can quote a price to fix. I have bought 2 laptops in 1 year from them and now I regret it.

Thankfully I was able to review Geek Squad once again and the service hasn't gotten better. Staff at some places are knowledgeable but they either don't want to communicate or take the time to explain. I don't like that in most cases you have to send out the device; then what is the point of having Geek Squad at BestBuy. So the review is for the protection and man, it's bad, not worth it. I didn't even learn my lesson, because they sell it to you making you think that it's going to be better.

Charged me to connect my Chrome book to my computer and never was reimbursed.

Good warranty, wish it could've been for another year at that price though.

Haven't needed to use this yet... I will know if it's good once I use it.

Since I bought my divice I don't have any problems so I don't have nothing to write.

While recruiting for my solo I got desk idk grove native basic coco for rice

I should be calling them as the computer seems a bit slow but I haven't call so I cannot give them a rating.

I don't remember what I got this for. I didn't use it.

We bought this to add to my daughter's laptop as a just in case. Kind of pricey, but worth it if it's needed.

I've had my computer in three times for the same problem with the sound, and it still doesn't work. It's been an issue since I purchased my computer last year. I've talked with some really knowledgeable and courteous tech staff, but they don't seem to coordinate well with each other. The last time I came in, they did the very same work they'd done the time before expecting a different result, though I've had LONG talks with them each time.

With so many offers being thrown at your face, how was I supposed to know this was for your computer and NOT for another Best Buy offer??? SMH.

Was not able to fix in store had to be sent off. If it could have been was going to be an excellent buy