Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 12041 reviews
(12,041 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was charged $99.99 for a 2 month old laptop purchased to re-install operating system that failed after 2 months of owning the laptop and protection plan. This service is garbage.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My computer was messed up and I had to get store credit and they did not refund me for the plan and I didn’t even have the computer for a whole year
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good coverage, but expensive compared to other insurance
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
PROTECTION
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THIS COST TO MUCH MONEY. IT DOESN'T TRANSFER OVER WHEN YOU GET AN DEFECTIVE PRODUCT.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Geek Squad could not help!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have not been able to help me set up my new computer. My laptop came with S-mode. They were not able to help me with it. Very disappointed.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Protecton plan is a joke! $79 to ship it to fix?!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased plan hoping to never need it. Well the screen broke. They want $79 to ship it to be fixed! What was the point of the plan? Zero stars if i could.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too much of a pain to use , not worth the purchase
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend, it’s expensive and they will not honor claims. They will change the agreement if you try to make a claim.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will not be shopping at best buy, or purchasing another "Geek squad protection plan" ever again
This review is from Geek Squad® - 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Louie. Thanks for connecting with us about this. I apologize for the poor experience you had. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad lack of service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was having issues with my laptop that is under Best Buy two year warranty and was told by a Geek Squad member that I had to pay $200 to have my laptop serviced. He would not service the unit.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.absolute beast at running stuff, however it constantly locks up, overheats if shut, keyboard overheats, has wifi issues, fingerprint sensor issues and much more
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got to use it. The computer broke when we turned it on for the first time and had to return it. Never got a refund for the protection. 29$ waisted!
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
accident subscripation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the accident subscription was no use to me so I cancel it
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
I guess geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never needed the product so not sure how to review something I never needed and also was never offered geek squad protection on the $1,000 TV that I purchased
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful, waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took laptop in to fix, said would be 1 mo to repair
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
I’m not ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent is mounted my TV and all of my gadgetthank you greatnesses
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My laptop screen is cracked. Its passed my year extended warranty by a few months now. Was told when I purchased the warranty that I would be notified when the year was up and given the option to extend. That didn't happen, now out the 100+ dollars for the warranty along with now having to replace my laptop. Very disappointed.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Wrong information provided.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please, before said something to the customers, prepare your self with the right information about the different topics you should have prepared for performing your job with quality and efficience. Thanks.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
BS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a total rip off. I Broke my phone the week I got it and was told I had to pay 250 for a deductible to have it replaced. In addition I would have to repurchase the contract again since it was full filled with any full replacement. Later I found out that was incorrect.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No help when needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had Geek Squad for my $1500 gaming computer. When it got spyware I called Geek Squad. I don't remember what their excuse was for not helping with my problem unless I had a few hundred dollars. What exactly DO they do?
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend