Customer Ratings & Reviews

I've proudly had this laptop for over 3 years and it has served me well. However, I opened it to hear a crackling and found that my screen is separating from the frame by the left hinge. It's only slightly affecting my display, but of course, I'm unable to close my laptop. It's a very thin & fragile screen, and I feel that's why I stumbled upon this problem. Thankfully I caught it early, but I believe my whole screen is indeed going to have to be replaced amongst other smaller things. The performance of this laptop is A+ and was used daily for multiple hours for the past 3 years. Overall, I would recommend this to others, but take care when opening/closing.

Never actually had to submit any claims! Ive gone to Greensboro NC, and to american dream locations. Both ⭐⭐⭐⭐⭐

Great coverage and customer service is very careful.

This laptop is very good performance and stability wise. The only issue I have with it is, the screen is peeling off I'm not sure if it was glued properly, it may be the heat from the CPU and GPU but I've noticed the screen is peeling off and the lid is starting to warp. Maybe its just my product but I have heard the MSI does cut corners here and there. For a laptop I paid over $2100 for, I expect more I really did. Most games on this run smoothly at 1080p with the 2070 super GPU and the amount of ram with 32Gb makes this laptop very fast I enjoy using it I just don't want to keep closing and opening the lid incase the screen peels completely off then I'm going to have an issue with MSI (Ill be on the phone with them demanding they fix the issue). I may contact Geek Squad in the near future first to see if they can re glue the screen to the lid but ill wait and see how bad the issue gets before that and contacting MSI directly.

Its nice to know that in the event something unfortunate happens im protected.

Just picked up my refurbished computer earlier today. I'm already happy with my purchase. I've been needing a new computer for school and I usually get confused when buying a computer but it was really easy to set up and everything works fast/great! Thanks, Joy Systems!

Will certainly come in handy one day. You never know what might happen in the future.

I have great expectations for this warranty package deal, I hope it helps with issues that may arise with this product

Great service, my laptop starting having problems and they were quick to provide solutions.

BestBuy protection is pretty good for the price and is good if you need to use it.

Excellent service!!! Love my new laptop guys!!! Ordered online in the morning, picked it up at lunch NICE and got a GREAT DEAL! Thanks Carl I

The Geek Squad! Nothing else needs to be said. Their reputation says it all. I have worked with them in the past and they are awesome!

Didn’t use it. It’s always smart to have the added protection

Helped me get all set up the and service was priceless geek was professional and knowledgeable and was such a great help! A+ #1

Very useful even thou I haven’t used it yet since I just bought it

Just in case there are any problems, my items are covered!!

I couldn't be happier with Dell Inspiron 15" 4 in 1 (16 G, 1T) in lavender blue! For the price I can't believe it is this packed with things I wanted - storage, Windows 11, fingerprint recognition, link to phone for calls/messages, touchscreen - holy cow. I researched many others and couldn't find a competitor coming close. Plus at my workplaces I've always had Dell laptops (but never at home) and they are very reliable. So thrilled.

I bought a Chromebook for my daughter in 2020, but figured there was a 100% chance she would do something to make it inoperable. So I got the 3 year accidental Geek Squad Protection and have used it 3 times. Because of this protection plan, her Chromebook will last over three years. The service is hassle-free - make an appointment, drop it off, pick it up, and pay $0. Also, the Geek Squad members are always patient, polite, and helped on time for my scheduled appointments.

This a really good anti virus software. But honestly it took longer to install it.

I love Lenovo, it just needs more memory at an affordable price. Theres a large price hike for between the 16GB and the 32GB of RAM. Other than that, the product is rop tier! Touch screen is chef’s kiss