Customer Ratings & Reviews

They took care of all my exhnical needs i would recommend their service

Bestbuy Geek Squad protection is excellent. Excellent service and protection

Easy to set up and gives me peace of mind. I feel better knowing my device is covered if accidents happen.

Its got all the benefits with added virus protection, neat

Great service. Definitely worth the money. My ipad screen broke. I brought it in, but they didnt have the same one. It worked out though, cause i recieved a free upgrade to a better one! The same thing happened with my TV. The screen malfunctioned and since they couldnt fix it, i recieved a gift card for the price i paid for it almost a year later.

Love the service that gets done for my computer when I need it For all of the items I get actually. Have been getting it for each product I buy because of how well they take care of my tech.

To be honest my laptop would work without major updates for 2 up to 3 years. No need to use GEEK SQUAD for minor updates. So the YEARLY price of TOTAL TECH is expensive. Usefull if you have recent multiple purchases.

Great Laptop, Just better than any other gaming laptop I owned in the past, from Alienware to Razer. Maybe the only downfall is the keyboard lighting, the keyboard is incredible with a deep satisfying click. Ultra powerful and ultra portable. and great battery life, anywhere from 8 to 11 hrs of screen on time. Beyond the capabilities of any gaming laptop I've used before, especially in the small form factor. The G14 just weights about 3.5 lb. Very happy with purchase. Best laptop of 2020.

I'm really happy that I ordered a laptop from Best Buy rather than Amazon. I have ordered 8 laptops and 3 Chromebooks from them since 2007. My last Chromebook died the day after I got it. Best Buy also has free 2 day shipping whereas you have to pay for Amazon Prime. I am officially boycotting Amazon. I'm sure Best Buy wouldn't send me three refurbished Chromebooks when I ordered them as new.

always gotta recommend getting protection on products.

At the end once you get the service it's worth every penny you spend make the effort I will recommend it

This is purchase is Just a very good thing for protection.

I hope we never have to use this but good to know it is available

The joysystems dell laptop purchased through best buy arrived fast and has no physical defects. I was well packaged. I do wish there was mention on the description that the fingerprint reader and the camera were not compatible with windows 11 hello sign in features. Seems to be a very expensive computer for these functions not to work.

It is a very important protection, since we use the computer on a daily basis and will take it everywhere.

My order was easy to send online and the delivery was fast and on time. Best Buy has always been my first choice for computers and laptops. I am looking forward to using my new computer. I appreciate the help and support of Joy Systems.

First off, the laptop was fantastic to start. It played the games I wanted, I was never rough with it. It lived in its travel case when not in use. Lots of padding and protection and never dropped. 6 months after buying it, my wife and I are sitting in the living room watching movies on it. Put it away and go to bed and the next day it bricks itself. I have device insurance. I spent 2700$ on the model I have with 64gb ram. It initially got stuck in a BIOS loop trying to auto update. Let it run and it keeps restarting. Finally it just goes full black screen, no post, nothing. Just those pretty RGB keyboard and case lights. Take it to a repair shop because again, device protection. Brand new laptop. They tell me it's so new they cant even get the replacement part. Which is the motherboard. Thats right, the motherboard up and ate itself. Currently in the process of replace or reimbursement through device protection. Ill take the reimbursement. I dont need this headache in my life. I certainly dont want another laptop that randomly eats its own motherboard. To recap. I treated this thing with kids gloves for the time I owned it. I didnt mess with any settings in the bios or add more RAM or mess with the guts. The thing just went kaput.

I wouldn’t recommend this protection plan based on my experience. I purchased it expecting peace of mind, but when I actually needed to use it, I was told my items weren’t covered or that the repair wasn’t worth it. I had both a TV with a cracked screen and a laptop with accidental damage, and in both cases I was basically advised to replace the items instead of having them fixed. That defeats the purpose of paying extra for protection. It may work in some situations, but for accidental damage claims, it didn’t deliver for me. I’d suggest carefully reviewing what’s actually covered before purchasing.

Peace of mind for four years—totally worth it! Geek Squad’s accidental protection has saved me from costly repairs, and the service is quick and hassle-free

Grek squad i place this on everything i buy i like to know it something happens i get get a new one or fixed and no cost to me