Customer Ratings & Reviews

I just got this laptop and this laptop is the best. It is fast and has a great graphics card. Overall great project.

Awsome deal would recommend, the price was very reasonable it’s good to have insurance

Great gaming laptop for the price. Doesn't look as sleek as others but definitely worth the money

Is best bro... U can rage throw it and fixed for free bro..

Every service I’ve gotten from geek squad has been great

Great service. Very helpful when I went in store with problem with espresso maker

Great warranty to have. Always buy it with every purchase

The laptop is great the display is amazing and the build quality is excellent.

I needed a new computer not only for gaming, but also for creating media on the go. It's getting the job done and that's good enough for me.

I purchased this laptop online and received it on August 23, 2023. By September 10, 2023, the left cooling fan was making a sound similar to a paper shredder. It is more than likely a bearing going out in the fan but there is no way to verify it without taking it into a store. The nearest store for me is an hour away and while I want my computer to work, it would be easier for me to replace the fan myself. The chat support on Best Buy's website is worthless as they only were willing to start with pointing me to the online appointment scheduling dashboard and offering no other options. The parts should not be breaking within the first 30 days. If a laptop has faulty components, the device should be replaced instead of making the customer drive it an hour to get fixed.

i use honey and i got it for $906 this is the best smaller laptop for traveling

It's better to have and not need, than to need and not have!

good user experiences at this low price. Recommended for budget purchase.

I haven't used it yet but when I do i hope I'm fully covered.

The best they are able trusted guys i love to buy the stuff from best buy

Don't get it. Most laptop's break right after the manufactre warranty and unless you are very prone to dropping it. It cost $85 just for the team to tell me the screen was broken, something I already knew, and then proceed to tell me that since it had been 1-year and 5 months that I would have to spend $1000, 2/3 the price of the laptop, to get it fixed. A complete waste of $230.

great customer service & always friendly and helpful

Laptop seems fast and capable, Shipped from BBY to my house, requiring a signature.... was left on my doorstep, indicating that I signed for it, I was at work, imagine the Horror seeing the tracking number and it showing Delivered and signed for..... Opening the Laptop everything seemed ok, Sound seemed off. Further inspection indicated the right speaker was dead. Preformed all the updates, Windows and from the manufacturer, issue persist. Bluetooth audio worked good, so did plugging in Headphones. Checked settings in Bios and Windows. It uses a non UEFI bios, which is a bit weird for a new laptop. Restored the system to factory Settings, but the issue remained I will have to return the defective Device Other than the speaker, the system is built well, packaged, securely and seems like a nice laptop. The fan is really loud under load, and the built in Control Software was annoying, but I didn't really customize it.

nice computer for school! Useing for gaming and learning

Wide-screen, IPS. Wide, okay for watching videos, I would have proffered something taller and less wide. Nice resolution, IPS. Only 4GB RAM, not able to extend to more. Not really usable for Windows 10, and barely usable for Linux. Otherwise decent hardware, Kingston SSD, Intel WiFi card. Works fine with Manjaro Linux. I would have liked to be able to use 8GB memory and a taller display.