Customer Ratings & Reviews

Its an add on. It's there if I need it. Best Buy, Geek Squad, and HP all have warranties on this computer. It's the most "covered" item ever.

You have to love Geek Squad Protection. I like dealing with knowledgable tech people

GEEK SQUAD YOU ARE A LIFE SAVOR THANK YOUR FOR THE INSURANCE OF HELP YOU OFFER

Great protection. I've used this this before & they get you taken care of on the spot!

I recently had the pleasure of utilizing Geek Squad's laptop repair service, and I must say, I am thoroughly impressed with their expertise and professionalism. My laptop had been experiencing persistent performance issues, making it difficult for me to carry out my daily tasks efficiently. Upon contacting Geek Squad, they promptly scheduled an appointment for me and handled the entire repair process seamlessly. From the moment I dropped off my laptop, I was met with a team of knowledgeable technicians who carefully listened to my concerns and provided a clear explanation of the potential problems and the steps they would take to resolve them. Their customer service was outstanding, making me feel at ease and confident in their capabilities. The repair process itself was executed swiftly and with precision. Geek Squad effectively diagnosed and repaired the hardware and software issues plaguing my laptop, bringing it back to optimal performance. The speed and efficiency with which they addressed the problems were truly commendable, saving me both time and hassle. Furthermore, Geek Squad went the extra mile to ensure I fully understood the repairs made and offered valuable recommendations to prevent future issues. Their commitment to customer satisfaction was evident throughout the entire experience. Overall, I highly recommend Geek Squad for anyone in need of expert laptop repair services. Their professionalism, technical proficiency, and dedication to customer satisfaction make them a top choice for resolving any electronic device-related concerns. I am grateful for their exceptional service and will undoubtedly turn to them for any future technical needs.

Excited to have this in case anything happens with my laptop, I'm not the savviest with electronics but know I will have help if I need it.

This was purchased for college student. The 2 year plan will go through graduation, so we will be worry free!

We add Geek Squad to almost everything we purchase at Best Buy. Life happens and sometimes it's out of my range of knowledge. We trust the guidance and assistance from Geek Squad.

What a freaking joke. I buy a Asus ZenBook DUO. Nice machine. My store doesn't carry it... so if I want it I have to buy it online. I open the box and the Asus Pen it come with is broken... the button on the pen is no longer attached, I spend two weeks in email hell with ASUS until they finally tell me to contact where I bought it. Long story short best buy.com says... "we don't sell the pen... you'll have to return the whole computer to get the pen". I've spent two weeks getting this machine just the way I want it... I am not sending it back... OR you could go to your local store... I go to my local store... nothing in stock, they don't sell the ASUS pen so they don't know why bestbuy.com would send me to the store when there is nothing they can do. All around customer service F's for everyone. If I had opened the pen right away... I would have brought it all in... but after two week with ASUS dinking around...

I added the warranty that was recommended to me by the geek squad and I am glad I did! The keyboard was broken once the shipment arrived and it was easy to go in and have it replaced with no hassle. The people behind the desk really sound like they know what they’re talking about and did not try to sell me the most expensive one, however, explained to me my options and which one would be best for my needs.

I got this because I bought a pricey laptop, but I've bought them in the past and never needed them. I think they are a waste of money, but I can't seem to stop myself from buying them.

Awesome laptop would recommend someone looking for a nice laptop

Wonderful package deal to purchase for the family great service

Very reasonable and covers everything aspect, damage, stolen, repairs

I always receive great service from them. You can tell the workers really care.

This was a lifesaver! My kids computer turned itself off, wouldn't turn on, and smelled like burning when we tried to charge it. We took it to them, they replaced the motherboard, we brought it home, before we even got it set back up, the whole thing happened again. We took it back. They sent it out again. It came back. It was apparently still broken. They traded it out for a not broken or preused computer. We are super happy! Plus the people there were just awesome! I am immunocompromised, as soon as they found out, they started using hand sanitizer, masks were pulled out, the works. I absolutely the adored how well taken care of we were!

I haven’t had to use the Geek Squad Protection Plan yet, but just knowing it’s there gives me real peace of mind. My kid takes his laptop to school every day, and accidents can happen—drops, spills, or just wear and tear. It’s comforting to know that if something goes wrong, we’re covered. The plan was easy to set up, and the coverage seems thorough—from hardware issues to accidental damage. As a parent, it’s one less thing to worry about. I’d definitely recommend it to anyone with a student who relies on their device daily.

I can’t say enough good things about the Geek Squad team! I brought in my laptop after it completely crashed during an important project. Not only were they super friendly and professional, but they diagnosed the issue in minutes and explained everything clearly without the confusing tech jargon. They repaired my system, recovered my files, and even gave me tips to prevent it from happening again. Turnaround time was fast, communication was solid, and I felt like I was in good hands the whole way. This wasn’t just a repair — it was a rescue. If you’re on the fence about Geek Squad, trust me, they’re worth every cent.

I bought this, just in case, but haven't needed to use it.

Have had this for 4 years love it so much I just wish extending the protection plan wasn’t so expensive